What are the responsibilities and job description for the System / Helpdesk Technical Specialist II position at Knight Federal Solutions Inc?
Knight Federal Solutions is a trusted provider to industry leading prime contractors, the Department of Defense and the Intelligence Community. We have established a company culture that supports our employees, their families and the communities in which they live and work. When you join our team you belong to a group of people that work hard, strive for greatness and care about people.
Our hard work is evident in everything we do. Whether it be supporting large government programs in the areas of Simulation and Training, Information Technology, Intelligence or Engineering we always strive to be the best. It is for this reason that we have been recognized as a World Class Team Supplier by Northrop Grumman and were also named one of Florida’s fastest growing companies by Inc. Magazine.
As Knight Federal Solutions continues to grow, we look forward to hiring the best and the brightest to join us in our success!
Position Description:
Tactical Internet System Technician / Helpdesk provides service and support for 21st (Airborne) Infantry Division Network Operations Center (DNOC) at Ft. Johnson, LA
Requirements:- Manage and maintain Mission Command (MC) client computers and provide helpdesk support for JRTC rotational training.
- Configure, manage, and maintain the MC clients JCR/JBCP and various Commercial of the Shelf (COTS) equipment and software in support of JRTC rotational mission requirements.
- Conduct trouble ticket analysis and troubleshooting when required as part of the helpdesk in support of JRTC rotational mission requirements.
- Provide recommendations and assistance to Division and Brigade level clients when required in troubleshooting and system configurations.
- Coordinate and provide technical training to Division and Brigade level units prior and during rotational training.
- Conduct monthly and quarterly Information Assurance Vulnerability Alert (IAVA) updates IAW Dept. of Defense (DoD) Information Systems Standards and Defense Information Systems Agency (DISA) policies. Review and process System Authorization Access Request (SAAR); create and update Active Directory (AD) accounts for users when required.
- Conduct monthly Preventative Maintenance Checks and Services (PMCS) to MC client computers and report deficiencies appropriately.
Qualifications:
- Security clearance or must be able to obtain a security clearance.
- CompTIA Security CE required.
- Mission Command experience; Microsoft Credentials; CompTIA A certification is a plus.
