What are the responsibilities and job description for the Auto Tech position at Knight Office Solutions Inc?

Description :

Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.

Our Service Team in Houston is seeking a Field Service Technician who is focused and enthusiastic about servicing and repairing a variety of office equipment at customer locations. This position requires a strong technical background, excellent problem-solving skills, and the ability to deliver legendary customer service.

If you are looking to utilize your expertise in office equipment solutions, specializing in copiers and printers, our Field Service Technician position may be the job for you!

Our team is dedicated to providing reliable and efficient technology services, ensuring smooth operations for our clients and we are committed to delivering exceptional customer service and technical solutions to businesses of all sizes.

We invite you to apply today to contribute to our mission of delivering top-quality office technology solutions to our valued customers.

Learn more about Knight Office Solutions at www.knightoffice.com and see "Who We Are" on our YouTube page

Responsibilities

Achieve expected productivity & proficiency levels associated with assigned workload and level of experience.
Manage territory, inventory, and customer relationships.
Demonstrate excellent technical and customer relation skills.
Assist with setup and delivery of equipment.
Installation and configuration of basic networking settings, print drivers, and scan settings.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Requirements : Job Overview

Demonstrates technical expertise -

Performs a full range of service diagnostics and repair. Procedures include diagnostics, installation, removal, and retrofits on assigned equipment.

Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions. Advanced networking integration skills are preferred.

Demonstrates required digital competencies associated with assigned products and level assignment.

Completes technical training on new equipment as assigned.

Manages territory -

Effectively executes all required territory management and call handling procedures.

Maintains and manages own parts inventory with a high degree of accuracy.

Adheres to territory back-up plans.

Completes all required administrative tasks in an accurate and timely manner.

Complies will all company policies.

Responsible for maintaining a "car stock" inventory with a value of $1,000 to $5,000.

Customer Service -

Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.

Exhibits professional appearance and demeanor at all times.

Maintains productive, professional relationships with all company personnel.

Is a positive and contributing team member.

Qualifications

High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.

Requires journeyman level technical knowledge typically gained through completion of technical school and 2 years of related experience.

Requires a valid state driver's license and minimum level of auto insurance coverage per KOS policy for positions entailing extensive use of personal car while on company business. Company vehicle(s) are available for eligible employees.

Reasonable accommodation may be made for qualifying individuals with disabilities.

Why Work for Knight Office Solutions :

Competitive salary, with experience.

Comprehensive health, dental, and vision insurance plans.

Schedule is Monday Friday, 8 : 00 am 5 : 00 pm.

Opportunities for professional growth and development.

Friendly and inclusive work environment that values teamwork and collaboration.

Join our dynamic team to make a significant impact on our customers' experiences through exceptional customer service. We would love to hear from you!

Apply today by submitting your resume, cover letter, and any relevant work examples demonstrating your expertise in customer and technical support.

Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.

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