Breakdown Call Center Representative

Job Description
As a Breakdown Call Center Representative at Knight Transportation, your primary responsibility will be to answer inbound calls from vendors, fuel providers, lumpers, and other stakeholders. Your role involves gathering essential information to initiate claims or repair orders, notifying relevant personnel, and facilitating necessary repairs to minimize downtime and costs. You will work independently to assess situations, make effective decisions, and negotiate with vendors to secure the best possible rates for the company. Your goal is to ensure maximum equipment utilization and optimize overall efficiency.

Key Responsibilities:

• Answer all breakdown department inbound calls, including vendor, fuel, lumper, and other related inquiries.
• Gather and document pertinent information to initiate claims or repair orders.
• Notify appropriate response personnel and facilitate necessary repairs.
• Negotiate directly with vendors to locate and hire the best-qualified provider at the best rate for the company.
• Authorize repairs within the designated level of authority.
• Investigate and recover all possible warranties during the vendor selection and outside repair process.
• Ensure minimum downtime and maximum equipment utilization during the equipment repair/storage cycle.
• Control payments issued through purchase order, advance funds to Pinnacle, MVP Preferred, Fleet charge accounts, and virtual Master card.