Help Desk Technician

Description

Work with the Industry Leader!

As the most profitable and fastest growing truckload carrier, we are driven to innovate the transportation industry. Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader.

What do we live by? The answer is simple…OUR PEOPLE! Knight Transportation is powered by people. We are committed to a culture of high expectations and exceptional performance. At Knight, we hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table. Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day.

Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.

Job Responsibilities: What you will do

Act as liaison between customer and IT department; be first point of contact for end-users, answer first-line questions and provide direction, perform general queries requested by customers, provide basic trouble-shooting and simple solutions to enable continued use of internal IT systems.

• Respond to requests for technical assistance by phone, email and/or using a help desk management system.
• Provide first line response for users requiring assistance with information technology issues and problems (calls, walk-ins, e-mails, etc.)
• Complete tickets to track information technology related problems.
• Monitor the performance and utilization of all system hardware, software and networks; ensure the proper utilization, performance and highest availability of resources including but not limited to: CPU cycles, disk space, response time and network connections.
• Track issues from start to resolution, updating the internal knowledge-base and/or communicating outcomes with relevant business units.
• Escalate more involved problems to the appropriate tier level support teams; act as a liaison between customers and technical escalation teams and conduct follow up as appropriate.
• Update daily status reports and shift handover reports.
• Maintain knowledge of the Information Technology Infrastructure Library (ITIL) methodology, change leadership processes and risk leadership processes to improve trouble-shooting and problem resolution skills.
• Refine and update technical and business skills through work assignments, advanced technical and business training, attending professional and business industry conferences and actively participating in professional organizations.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations; develop and maintain positive working relationships with all company departments.
• Proactively work to assist others in achieving the organization's objectives.
  
  

Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=7390

Qualifications: What you need to bring

• Previous work experience preferred.
• High School Diploma or equivalent required.
• Associates in Information Systems or related field preferred.
• Must possess strong communication skills.
• Must be able to professionally interact with all employees.
• Must possess ability to utilize previous experience in providing solutions.
• Must be able to provide good customer service to all employees who need help desk assistance.
  
  

Pay Range: $19.39 - $26.46 Hourly

What We Offer

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
• 401(K)
• Medical, Dental, Vision, Disability, Supplemental and Life Insurance
• Paid Time Off
• Employee Stock Purchase Plan
  

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.