What are the responsibilities and job description for the Field Service Representative KRM position at Knights Companies Inc?
Description
The Field Service Representative is responsible for the promotion, sales, and quality production of ready-mix concrete products through the execution of company sales strategy, building and cultivating relationships with existing and potential customers, and being solution minded in production strategies to ensure excellent customer service.
- Perform all job duties in accordance with company safety and environmental policies and procedures without exception.
- Adhere to all company policies and procedures.
- Promote and adhere to company values.
- Prepare quotes for customers providing information on pricing in accordance with established pricing matrix, quality of products, and services. Place orders with appropriate department and monitor production and delivery of order.
- Develop and maintain relationships with key and target accounts to assure total customer satisfaction, business partnerships and growing levels of commercial, residential and/or utility activity.
- Confer with corporate management to plan business objectives, coordinate functions and operations between departments, and to establish responsibilities and procedures for attaining objectives.
- Develop and execute a plan to maintain contact with customers within assigned territories to ensure customer satisfaction and build strong personal relationships with company owners and other key personnel with products and services and to develop additional needs.
- Troubleshoot customer complaints/problems regarding billing, quality, quantity, and service. Provide efficient resolutions to instill customer satisfaction. Assist Billing and Credit departments in resolving account issues.
- Troubleshoot and work to resolve service issues related to production by assisting both the customer and production team in finding solutions and executing a plan for resolution.
- Actively participate in networking events and trade associations, and area chambers to promote Company products and services. Entertain customers to develop and enhance effective customer relations.
- Assist customers and Quality Control in expediting required mix design submittals.
- Perform project research and review concrete specifications to submit to QC for verification and approval prior to bidding projects.
- Develop an understanding and monitor the performance of each contractor in areas such as credit, pricing, delivery efficiency and purchasing habits. Assist accounting department with billing issues and collections on customer accounts.
- Ensure that all Company safety policies and regulations are followed at all times.
- Notify the Safety Manager of any current or potential safety problems.
- Participate in monthly Safety meetings with Drivers, Operators, and other Plant personnel.• Ensure that the Company environmental policies and regulations are followed. Notify the Safety Manager immediately of any current or potential environmental problems.
- Performs other tasks as assigned by the Sales and Area Manager.
Requirements
- Valid state driver’s license.
- Bachelor’s degree preferred.
- Three (3) to five (5) years construction industry experience, preferably in the target market.
- Excellent interpersonal skills and customer-focused philosophy.
- Must be able to communicate effectively with people at all operations levels.
- Must have experience in budget and goal preparation, contract negotiation and program development.
- Computer proficiency including Word, Excel, and Power Point.
- Have good mathematics skills including use of feet, inches, and fractions.
