IT Support Technician

Description

Purpose: The IT Support Technician is responsible for day to day troubleshooting and repair, equipment issue, user configuration and maintenance and IT systems maintenance.

Essential Functions:

• Analyzes low to moderate-complexity technical and business problems using general knowledge of business operations, business products, business processes, data, architecture, vendor integration, and application connectivity.
• Responsible for a variety of operational activities that may include vendor support, reporting, system administration, systems access.
• Responds to incident tickets and requests from internal users of low to medium complexity using basic knowledge of assigned applications and triages to the appropriate resource as needed.
• Trains users on existing software and helps team on updates as well.
• Provides support for degradation or outages detected (often requires travel)
• Coordinates with more senior team members based on impact, developers, and vendors to determine the root cause and user impacts.
• Learns new functionality being implemented for monthly releases to support user questions and issues.
• Willingness to learn and become on site support for additional company run software to include Integra, Quadrel, etc.
• Assists with Error Report monitoring and may work simple errors identified in the report.
• Identifies opportunities for continuous improvement and joins working teams to improve processes.
• Works in coordination with the IT team.
• Follow through and ownership of assigned cases, installations, and troubleshooting.
• Adhere to and abide by company safety procedures and protocols.

Requirements

Minimum Requirements:    

• Associates degree in Computer Science/Information Technology preferred.  
• Desktop operating systems, up to Windows 11
• Server operating systems, up to Windows Server 2022
• Microsoft Active Directory, including group policies  
• DNS, WINS, HTTP, HTTPS, SNMP, SMTP, POP3, IMAP, as well as other protocols
• Ethernet, VLANS, Switching and Routing
• Wireless networking 802.11n/ac
• Server virtualization using VMWare and VCenter
• NAS devices, security, and configuration
• Physical network infrastructure, including cabling standards

Physical Demands:  

• Ability to safely lift a minimum of 50 lbs.
• Ability to work in extreme weather, including but not limited to high heat, low temperature, and high sun environments.
• Ability to sit and stand for long periods of time. [Squat, bend, climb ladders / stairs, maneuver in tight spaces?]

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.