What are the responsibilities and job description for the Scheduling Coordinator position at Knights Companies Inc?
Description
Purpose:
The Scheduling Coordinator will provide exceptional services to potential and existing customers. They identify customer needs, respond to customer queries, and collaborate with internal departments to improve their services.
Essential Functions:
- Consistently perform all duties in compliance with company safety, environmental, and operational policies and procedures, while promoting and upholding core company values.
- Execute and optimize daily and weekly delivery schedules to maximize asset utilization and meet business KPIs.
- Conduct daily check-in calls with high-volume customers to understand business needs, provide updates, and strengthen relationships.
- Provide scheduling expertise and support to ensure efficient coordination across teams.
- Monitor customer orders and delivery progress; communicate changes proactively to maintain high service levels.
- Serve as the primary point of contact for customer inquiries, resolving issues promptly via phone or email.
- Build and maintain strong customer relationships by delivering reliable, responsive service.
- Collaborate with internal teams—dispatch, sales, plant operations, and customer service—to ensure seamless order fulfillment.
- Identify and escalate process gaps or red flags in scheduling, delivery, or service to ensure smooth customer experience.
- Use scheduling and order tracking systems to manage delivery timelines, truck availability, and real-time adjustments for delays.
- Lead the Customer Service team in resolving challenges that impact delivery timeliness or product quality.
- Support forecasting efforts by aligning delivery schedules with anticipated order volumes and production capacity.
- Manage and strengthen customer relationships through effective communication and responsive service.
- Collaborate with internal teams including account managers, operations, local leadership, and delivery personnel to coordinate and optimize scheduling activities.
- Operate effectively in a demanding environment with a strong focus on initiative-taking, timely problem-solving.
- Ensure scheduling processes align with customer needs and business objectives.
- Support continuous improvement efforts related to service delivery and customer satisfaction.
- Performs other duties as assigned.
Requirements
Minimum Requirements:
- HS diploma required
- Prior experience in the Ready-mix Concrete Industry preferred.
- Computer knowledge to include Microsoft Excel and Outlook
- Knowledge of dispatch software such as Integra or TrackIt preferred.
- Proficiency in reading, understanding, speaking, writing, and using the English language.
- Solid knowledge of online customer engagement platforms and channels.
- Strong customer service skills with a client-focused mindset and excellent interpersonal abilities.
- Strong organizational skills with excellent time management and diligence.
- Willing to work overtime, varying shifts, and some Saturdays.
Physical Demands:
- Requires frequent standing, walking, and sitting.
- You must occasionally lift or move objects up to fifty pounds.
- Requires ability to operate tools, machinery, or computer systems effectively.
- While performing the duties of this job, the employee is regularly required to talk and listen, to communicate with employees/visitors.
Knight’s Companies is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
