Council Service Coordinator

Feel Good About Doing Good

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.

While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.

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Overview

Coordinates council support services for Fraternal Operations. This includes the management of three direct reports responding to incoming phone calls and emails, as well as processing refund applications and fraternal forms. Coordinates the intake and processing of all Affiliate member lists. Responsible for departmental customer service guidelines and overall improvements in council leader experience.

Core Responsibilities

• Supervises daily activities of fraternal support staff, coordinating the workflow for all department emails, phone calls, and forms processing, including awards and refund program applications.
• Coordinates the processing of all ASAP grant applications from initial submission through mailing of checks to pregnancy resource centers.
• Coordinates the processing of all Affiliate member list submissions.
• Fields all complex council issues and customer support questions. Responds to inquiries and consults with council officers promptly. Follows up on issues that require further attention or information from other departments.
• Establishes, writes, maintains, and updates all customer service guidelines for use by fraternal staff.
• Maintains a library of procedures for processing forms, applications, and grant requests.
• Collaborates with Membership Records, Enterprise Customer Service, and other internal departments as necessary to ensure consistent messaging and efficient handling of inquiries across departments.
• Works across all departments in support of various state, district, and council requests.
• Supports department initiatives and events as assigned.
  
  

Skills Qualifications

• Knowledge of the laws, policies, and procedures of the Order.
• Effective oral and written skills.
• Analytical and problem-solving skills.
• Understanding of Database design, cleaning and validation, and office automation.
• Organizational skills.
• Ability to motivate team members.
• Customer service orientation.
  
  

Education

Required:

• BA or BS degree with an emphasis in Business, Communications, or Marketing
  
  

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

KofC Cares

Our mission is focused on family and faith, and we support our employees in seeking a balanced life.

Employee benefits include:

Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.

Professional Development: Certifications, designation, and tuition reimbursement.

Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.

Health and Wellness:

• Short-term disability and term life insurance fully paid for by the company;
• Up to 12 weeks of childbirth leave under STD policy.
• One week of fully paid parental leave for all new parents, including adoptive and foster parents.
• A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
• Long-term disability insurance;
• Dental insurance;
• Vision insurance;
• Health club membership reimbursement;
• Employee Assistance Program