Workplace Engineer

Feel Good About Doing Good

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.

While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.

Share Your Talent. Live Your Purpose.

We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!

Overview

Provides technical management and support for all end-user computing and desktop-based LAN systems software and locally attached peripheral devices, both physical and virtual. Coordinates Tier 2 support with other IT teams and/or vendors. Provides support of internal users, Field personnel, external project contractors and some Fraternal volunteers.

This position is hybrid Monday thru Friday, 8:00am – 4:30pm EST. Depending on workload and urgency, work after hours or weekends may be required. Light travel may be required.

Core Responsibilities

• Manages and maintains all end user accounts in Active Directory, Azure Entra, Intune and other aspects of Azure
• Manage Workplace Engineering management applications and systems (i.e., SCCM, Active Directory, Azure Entra, Intune and OneDrive, , device inventory system, etc.)
• Constant future proofing. Ensuring that we are consistently keeping up with technology changes and minimizing technical debt.
• Installs, maintains and supports client technologies including cloud computing technology (ie., Azure virtual desktop (AVD) and environment management).
• Investigates and resolves the more complex incidents and requests that come in. Escalates and coordinates Incidents and Service Requests with other support staff or management as needed.
• Responsible for Microsoft and third-party software patching, updates as well as BIOS updates
• Packages software and updates the task sequences used for imaging pcs in the end user device management tool.
• Mentors and trains junior staff members, provides an escalation point for junior staff on the Workplace Engineering and Service Desk teams.
• Supports and services all end user office technology (e.g., computing hardware, mobile devices and printers, AVDs).
• Researches and recommends new or enhanced hardware and software
• Escalates and coordinates services requests with other support teams
  
  

Skills Qualifications

Required:

• Strong oral and written communication skills
• Strong interpersonal skills
• Strong listening skills
• Troubleshooting, analytical and problem-solving skills
• Sound judgment in decision making
• Math skills
• Ownership and accountability for daily operational end user compute support
• Must be able to work relatively independently without managerial supervision
• Must have strong organizational, time management and relationship building skills
• This role requires in person interaction with our user community
  
  

Technical Skills:

• Demonstrated working knowledge of moderately complex to complex hardware and software products
• Service Management systems
• Remote support tools (i.e., Bomgar)
• Active Directory
• Microsoft and Macintosh operating systems
• Microsoft Word, Excel and PowerPoint
• Research new technologies and solutions to facilitate new requirements from the business.
• Manage and maintain virtual desktop (VDI) environment.
• Reporting and Audit tasks. Ability to run reports in multiple systems and compare findings using Excel
• Maintain up to date inventory in the Inventory Management System.
  
  

Education

Required:

• Associate’s degree in computer science, Information Systems, or other related field preferred, or equivalent work experience.
• A , Network ; Microsoft Certified Desktop Technician (MCDT) certificate or equivalent professional certification
• Typically have 5-10 years of IT work experience with demonstrated working knowledge of moderately complex to complex hardware and software products and problem solving/troubleshooting skills.
  
  

Preferred:

• Bachelor’s degree in computer science
• Microsoft Azure related certification
• Networking knowledge and experience
• ITIL (Current) foundations certification
  
  

Compensation

The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location. At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $69,600 - 115,000.

Authorization To Work In The United States Is Required.

This position is not eligible for visa sponsorship.

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

Must be able to safely lift equipment up to 40lbs. Must complete back safety training program.

KofC Cares

Our mission is focused on family and faith, and we support our employees in seeking a balanced life.

Employee benefits include:

Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.

Professional Development: Certifications, designation, and tuition reimbursement.

Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.

Health and Wellness:

• Short-term disability and term life insurance fully paid for by the company;
• Up to 12 weeks of childbirth leave under STD policy.
• One week of fully paid parental leave for all new parents, including adoptive and foster parents.
• A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
• Long-term disability insurance;
• Dental insurance;
• Vision insurance;
• Health club membership reimbursement;
• Employee Assistance Program