What are the responsibilities and job description for the Customer Service/Dispatch Representative position at Knights Plumbing & Drain?
Customer Service/Dispatch Associate
Due to growth, we are currently seeking a Dispatcher/Customer Service Representative and administrative extraordinaire for the Manteca, CA office.
Wanted: Dispatcher, Customer Service Representative, Administrative Extraordinaire
Are you looking to be part of a best-in-class company that is highly respected in the San Joaquin County area including Escalon, CA, Lathrop, CA, Lodi, CA, Manteca, CA, Modesto, CA, Oakdale, CA, Ripon, CA, Stockton, CA, Tracy, CA, Turlock, CA area' Then you could be a candidate for Knights Plumbing & Drain. Our ongoing goal is to be at the very top in our market as the plumbing service company that provides superior service. We are currently achieving our goal.
BEST PAY – BEST COMPANY – BEST TRAINING
Knights Plumbing and Drain offers a wide range of plumbing services to meet every commercial or residential need large or small. We are proud to offer our customers trained certified drug free technicians, up-front pricing, fully stocked trucks with over 2000 parts and 24-hour emergency service – making us a leader in our industry. Learn more at www.knightsplumbinganddrain.com.
Due to growth, we are seeking a Dispatcher/Customer Service Representative for the Manteca, CA office.
In this key role, you will be responsible for answering the phones and the daily call assignment for the technical staff. This includes the scheduling for service calls, estimates, new customers and service agreements. Excellent customer service, problem-solving and communication skills will allow you to shine in this role.
Key Responsibilities:
- Answer in-coming calls from customers
- Determine appropriate next course of action for calls including scheduling and routing of technicians
- Generous and varied administrative functions to ensure extraordinary office flow
- Share in supporting the on-call rotation schedule by helping with call coverage on evenings and/or weekend work - periodic. Flexibility to provide call support periodically on evenings and weekends is required, (Hours - M-F office 6:30AM to 7:30 PM - Sat. 7:30AM - 6:30 PM Sun 8:30 AM to 6:00 PM)
Requirements include:
- High school diploma or equivalent
- 2 years of dispatching experience in the Plumbing industry preferred
- Consistently present a customer-centric experience
- Excellent communication skills, written and verbal
- Familiarity with the Manteca area for efficient scheduling and routing purposes
- Must have the ability to work under pressure with composure and self-control
- Must be detail-oriented and organized
- Proactive and objective problem-solving skills
- Great people skills with an ability to work with many different personalities and nationalities
- Ability to learn quickly
- Ability to function in a fast-paced, multi-tasking environment
- Working knowledge of Windows-based programs and other industry software
- Must pass a drug and background check
- Great phone voice – cheerful and well-spoken
Knight’s Plumbing is proud to offer:
- Compensation based on experience, plus incentives and bonus programs
- Medical, dental, vision, 401K, disability, and accident insurance
- Excellent ongoing training programs
- Vacation bonus packages
- Growth opportunities
- Friendly, consistent, and stable work environment
Enjoy a fun, family-oriented work environment where your effort is recognized and greatly appreciated. Join a company that values each customer and each employee and where the company is committed to providing exceptional service through strong teamwork.
If you are looking for an opportunity with a stable, growing company, apply now.
We value your experience, abilities, and work ethic. Your continued learning, knowledge, and experience will be recognized and rewarded as you develop and grow your operations.