Intake Coordinator

Intake Coordinator – The Intake Coordinator will provide support to the Housing Department, reporting to the Housing Director. Incumbent will serve as an employee in a dynamic growing program.

Duties and Responsibilities:

· Receive and screen visitors and emails/telephone calls, assist clients via phone or in person, respond to requests, refers requests to appropriate staff and/or recommend action.

· Ensures completeness of applications and accuracy of supporting documentation by directly communicating with applicants and keeps them current on the progress of their application.

· Assist in determining eligibility of Housing Services applicants.

· Type, format, edit, revise, proofread and print notices, reports, correspondence, memorandum, and other documents.

· Copies, compiles and distributes documents and materials.

· Maintain a variety of office and specialized records, files, listings and other housing department data.

· Organize and maintain electronic and paper files, pull files upon request, create files, duplicate and distribute copies of records and files as needed.

· Monitors and administers Housing Program to include monitoring accounts that are due, accepting rent payments, prepares mail out letters, follows up on accounts, inputs information into rental management system software (MRI).

· Monitors progress of client collections, payments, and eviction notices.

· Monitor, conduct and track annual inspections on rentals.

· Coordinates and oversees cleaning in tenant evictions or vacated Housing units.

· Research and assemble information from a variety of sources for the preparation of records, reports, etc.

· Log and track complaints from tenants, ensuring that appropriate responses are complete.

· Attending job-related trainings, workshops, and classes as directed by the Housing Director.

· Perform all other duties as assigned.

Job Specifications:

· Ability to define problems, collect data, establish facts, and draw valid conclusions.

· Provide outstanding customer service to external and internal customers.

· Demonstrated proficiency with Microsoft Database and Office applications.

· Excellent verbal and written communication skills.

· Strong technical and organizational skills.

· Demonstrated ability to manage multiple projects, priorities, and relationships.

· Demonstrated ability to handle crisis situations and make sound judgments.

· Ability to work independently and interdependent in a positive and productive manner.

· Ability to make decisions and exercise good judgement.

· Maintain confidentiality and securing sensitive information.

· Willingness to learn new skills and be a team player.

Required Requirements:

· High School Diploma or GED.

· One (1) year experience in property management.

· One (1) year experience in loan processing, originating, or closing experience; or real estate, commercial lending, or related experience.

· One (1) year experience with tax returns and financial reports, preferred.

· Alaska driver license and clean driving record.

· Clean state and federal background check.

CONDITIONS OF EMPLOYMENT:

· Knowledge and experience of Knik Tribe’s Service Area and Knik Tribe’s Programs.

· Adequate understanding of all Microsoft Office Applications.

· Capable of basic maintenance for general office equipment and multi-line phone systems.

· Must pass a criminal background check and be free of barrier crimes.

· Clean driving record.

· Knowledge and application of professional and ethical conduct as guided by Knik Tribal Council Personnel Manual Section 8.1.

General Information

Location: 1831 W Nicola Ave, Wasilla, AK 99654

Supervisor: Housing Director

Schedule: Monday – Friday; 8:00 am – 5:00 pm

Salary: $18.00 - $25.00 per hour DOE/E. Full-time employees will receive full benefits to include: Federal Employee Health Benefits (FEHB) medical, dental, vision, life insurance, paid leave and holidays, and retirement plan with matching contributions.

To Apply: Submit Resume to:

Human Resources at hr@kniktribe.org

For more information or to download the job description visit www.kniktribe.org/careers

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $18 - $25