What are the responsibilities and job description for the Lead Pharmacy Technician position at Knipper HEALTH?
Overview
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team!
Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the pharmaceutical and life sciences industries. We are in an exciting accelerated growth phase fueled by our three integrated business units; Third-Party Logistics (3PL), Custom Pharmacy Solutions (CPS), and Marketing Support and Samples Management (MSSM). Our company’s focus and mission are based on building partnerships and collaborating with our clients to create solutions that are strategically designed, faithfully executed and driven by market insight and data to ensure maximum return on our clients’ investment, ultimately improving people’s lives.
The Knipper Vision: Create the shortest path between patient and therapy.
Position Summary:
Under the direct supervision of the Pharmacy Supervisor or Pharmacy Manager, the Lead Technician will interact with other departments as required to respond to and resolve operational, client or patient reported issues. Lead Technician will provide oversight for day-to-day operations with Technician and Pharmacy Support roles in addition to their own responsibilities. Lead Tech may also provide training for Eagle contributors including Pharmacy Technicians, PSS, Client Operations, Administrative Support, and Shipping/Packing.
Responsibilities
KEY AREAS OF RESPONSIBILITY:
- Oversee routine pharmacy functions are being completed accurately in a timely manner.
- Participate in training, daily monitoring, coaching and communication to team members.
- Troubleshoot problems until resolved, escalating when needed and providing continuous communication of obstacles or needs related to pharmacy operations.
- Handle pharmacy service-related complaints and concerns in accordance with company policy and promote a positive patient experience.
- Assist with Pharmacy Operation statistic reporting as needed.
- Introduce SOP changes when procedural changes are required.
- Attend/host meetings with internal and external teams as required.
- Respect and maintain confidentiality guidelines of HIPAA.
- Follow all company policies and procedures.
- Effective written and oral communication across multiple departments.
- Responsible for other duties as assigned.
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent
- Registered Technician with Florida Board of Pharmacy in good standing
- Certified Pharmacy Technician, in good standing preferred
- Three years minimum of pharmacy experience
- Prior experience in training, lead roles, or supervisory experience is highly desirable
- Experience with HIPAA, PDMA, cGMP adverse events preferred
- Ability to read, write, speak, and understand the English language
KNOWLEDGE, SKILLS & ABILITIES:
- Excellent time management skills, with ability to adapt to rapidly changing priorities and deadlines
- Well-organized and detail-oriented, with ability to successfully prioritize and manage multiple tasks to completion
- Strong communication skills, both verbal and written, to communicate with all levels of people in a manner which illustrates superior professionalism
- Excellent analytical, problem solving and decision-making skills.
- Working knowledge of current good documentation practices.
- Proficient in use of computers and ability to learn internal software programs.
- Must be able to build rapport and collaboration across all organizational levels to enhance the performance of the business unit
- Can work equally effectively both independently and as part of a team
- Ability to organize information in a clear and concise manner
- Must have working knowledge of desktop computer applications such as MS Office including Outlook, Word, Excel, and PowerPoint
- Ability to adapt and be flexible in a variety of situations
- Work independently with little supervision and meet daily deadlines
- Ability to perform repetitious work accurately
- Excellent analytical, problem solving and decision-making skills.
PHYSICAL REQUIREMENTS:
- Location of job activities 100% inside
- Noise and/or vibrations exposure
- Stand and sit for prolonged periods of time in front of a computer
- Hand-eye coordination and manual dexterity
- Sufficient to operate standard office equipment
- Occasional high stress
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
