Platform Administrator, Client Operations

Overview

YOUR PASSION, ACTIONS & FOCUS is our Strength

Become one of our Contributors

Join the KnipperHEALTH Team!

The Platform Administrator is responsible to implement, configure, and provide production support for existing, new, and improved Sample Management platform functionality across our active client programs. This key player will work closely with the Client Services team, cross-functional business users, and IT to support new client on-boarding, feature releases, User Acceptance Testing (UAT) and ongoing to resolve technical or process concerns. While performing platform administration, this individual will also assist in transforming business requirements into platform configuration documentation/actionable steps, manage security roles, and support SOP, guidance, and training documentation.

Full Time Hybrid role based out of Lakewood, NJ

Responsibilities

KEY RESPONSIBILITIES:

• Implement and configure new program setups in Knipper’s proprietary Sample Management platform including but not limited to My Rep Center (MRC), Samplicity, DTP, My Sample Closet (MSC) 2.0 and KnipperDirect
• Provide Production Support for all components of the Sample Management platform (MRC, Samplicity DTP, MSC 2.0, and KnipperDirect)
• Liaison to the Client Services team ensuring required business rules are documented and configured correctly in the Sample Management platform
• Coordinate with Testing and SQA teams for UAT testing of all new programs and provides assistance where necessary
• Maintain platform templates, configuration sheets, and documentation
• Develop and facilitate end user Sample Management platform training for set-up, day-to-day usage, new feature releases, and change management
• Coordinate with IT for releases and release testing
• Raise bugs and new user stories to IT for fixes and new features to be added
• Monitor systems daily to ensure expected performance and no critical errors
• Manage Security roles and permissions for end users of the platform

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

MINIMUM JOB REQUIREMENTS:

PREFERRED EDUCATION AND EXPERIENCE:

• College degree or equivalent experience required
• 1 year experience in platform administration or end user platform experience
• Advanced computer skills

TRAVEL:

• 0-10% US-based and local between Knipper offices

KNOWLEDGE, SKILLS & ABILITIES:

• Self-starter and highly productive contributor
• Strong verbal and written communication skills
• Excellent planning and organizational skills
• Creative and focused problem-solving
• Excellent decision making and prioritizing skills
• Advanced strategic and analytical abilities
• Ability to develop, document, and continuously refine processes
• Excellent interpersonal and cross-team collaboration skills
• Ability to teach and influence cross-functional teams without formal authority
• Behavior consistent with CHART values

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knipper Health is an equal opportunity employer.