About us
LOFT creates modern, feminine, versatile clothing for women with one common style goal : to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.
Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.
Position Overview :
In partnership with the Store Manager, direct all activities required to achieve all store goals, including financial objectives, client service, human resource management, operational controls, payroll and operating expenses, loss prevention, and merchandise presentation while driving both associate and client engagement.
Primary Responsibilities / Accountabilities :
- Partners with Store Manager to lead and direct all store activities
- Embraces our values & sets an example through his / her behaviors
- Responsible for compliance with all ANN INC. practices and procedures
- Additional responsibilities as assigned by the Store Manager
Direction / Revenue Generation :
Directs client service efforts that are consistent with ANN INC. standards, to increase transactions and capture client opportunitiesDrives a business strategy to grow sales & profits and maximizes opportunities to generate additional store volume / revenueUnderstands how to maximize daily business by proactively managing team to embrace ANN INC. service standards while effectively performing Store Leadership responsibilitiesDrives toward store's achievement of quantifiable performance results (e.g. Net Sales, ROV, Conversion, DPT, UPT, Payroll, Inventory Shortage, Operational Assessments, and Credit Cards)Analyzes business reports to identify, gain understanding, and recommend solutions to missed opportunities and to positively impact store performancePeople Management :
Models ANN INC.'s Purpose, Values & Behaviors while holding associates responsible for their actionsFosters a client focused team environment by driving volume and anticipating clients' needsAssists with development of team to accomplish store's business objectives through recruitment, selection, coaching, investment, engagement, retention, and motivationProvides exceptional client service by role modeling the ANN INC. service standards. Takes responsibility to immediately address client concernsParticipates in delivering an engaging assimilation and investment experience that is personalized and positions on Associate for excellence in fole and career progression over time through the use of ANN INC. toolsAdheres to Human Resource standards by following the general practices outlined in Company policies, procedure, standards and guidelinesCommunicates appropriate goals, results (e.g. financial performance and productivity), and directivesActively manages associates' client service skills by providing informal and formal feedbackAssists in the recruitment, attraction, selection, and hiring of diverse talentHolds self and associates accountable for achievement of financial results and statistical standardsConstructively confronts and provides timely feedback to help resolve conflictSeeks a continuous learning environment by requesting input and involving othersTreats others fairly and with respect, valuing differences; builds relationships based on an individual approachAssists in the development of associates by delegating appropriately and matching talents with tasks, while recognizing accomplishmentsSupports Store Manager to foster team commitment through building relationships and recognizing individual contributionsForms networking relationships with internal and external peersShares information and communicates clearly and in an accessible manner to all levelsLeads by effectively managing through change and adversityOperational Excellence :
Executes brand visual standards and standard operating proceduresPrioritizes and leads execution of task directives within designated timeframes while using tools and resources to drive a high level of productivity (e.g. Price Changes, Mark Out of Stock (MOS), StyleFinders, Distributed Order Maintenance (DOM), Merchandising Needs, Payroll Adjustments, Processing of Shipment, Transfers, and Proper Claims Process)Adjusts weekly schedules as needed to maximize productivity and control payroll spendReports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the businessSupports Loss Prevention practices and completes operational assessments to protect company assetsMaintains the store's organization, appearance, and cleanliness according to SOP'sUses available resources to assist in executing tasks / directivesEnsures compliance of with all policies, practices and procedures and all federal, state, and local lawsLeverages tools, processes, and best practices to drive operational excellence and consistently execute SOP'sProduct / Brand Management :
Executes visual merchandising updates and product placement within corporate guidelines and maintains visual expectations as defined by the Visual Merchandising StandardsUses product knowledge tools to execute directives and interpret Store SetsExecutes company brand initiatives to the physical store layoutSupports continuous product movement based on company directives, client profile, and store salesIntegrates strategic activity on the floor, which includes recovery and restockingUnderstands and can clearly articulate the company's band positioningEducates associates on marketing initiatives, product placement, lifestyle concepts, and product knowledgeApplies knowledge of product with internal and external clientsRepresents the brand and hold associates accountable to expectationsEmbraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.'s dress code guidelinesUnderstands ANN INC.'s competitor and communicates competitive landscapePosition Requirements :
Human Resources : Proven ability to recruit, develop, and retain teamClient Service : Demonstrate ability to function as a role model, ensuring that the client remains the top priorityStore Operations and Organization : Demonstrate ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activitiesLeadership : Ability to respectfully challenge and motivate associatesMerchandising : Knowledge of visual standards and techniquesCommunication : Demonstration of strong verbal and written communication skillsBusiness Analysis : Knowledge of store reports in order to maximize performance, drive volume, and react to trends in the businessSchedule : Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts. Must have open availabilityPhysical : Ability to lift and carry up to 20 pounds occasionally, maneuver effectively around sales floor, stock room, and officeEducational Requirements and Experience :
Minimum Requirements : Associates or Bachelors Degree preferredSupervisory / Management experience in the service industry preferredLocation :
Store 2901-Tanger Outlets Riverhead-ANN-Riverhead, NY 11901 Position Type :
Regular / Full time Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
New York Pay Information : https : / / knitwellgroup.com / assets / NY-Posting-ANN.pdf
