Demo

Customer Specialist

KnitWell Group
Syracuse, NY Full Time
POSTED ON 3/2/2025
AVAILABLE BEFORE 5/26/2025

About us

Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here.

Title : Customer Specialist

Reports to : Store Manager, General Manager or Multi-Store Manager

Overview : The Lane Bryant Customer Specialist is responsible for creating a hospitable store environment using customer engagement. Customer Specialists build enduring relationships with new and existing customers that contribute to the achievement of Company goals.

Success Characteristics :

  • Understands Hospitality and how we aim to make our customers feel.
  • Takes initiative to create, build and cultivate relationships within the store and within the community.
  • Passionate about building relationships selling and seeks organized and thoughtful ways to attract new customers to the brand.
  • Possesses a strong ambition and passion for achieving goals, both as an individual and thrives working in a team environment.
  • Demonstrates excellent written and verbal communication skills and a high level of integrity.
  • Has strong organizational skills and the ability to multi-task in a fast paced, everchanging environment.
  • Is socially oriented and enjoys interacting with others.
  • Professional, kind, and friendly with the ability to make sound decisions independently.

Responsibilities : Sales and Service :

  • Identifies customer needs & wants with curiosity and confidence through intentional conversation.
  • Uses company resources to reinforce the brand experience and facilitate / build strong, enduring relationships.
  • Shares and represents current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust.
  • Demonstrates strong planning and organizational skills proactively contacting customers to build and deepen relationships in ways that are relevant, timely and meaningful to the customer.
  • Active participant in community / store activities and events that promote the Brand when appropriate or available.
  • Uses a "Monthly Playbook" to organize and monitor / track customer engagement activity.
  • Business Acumen :

  • Stays abreast of the business and competitive landscape, fashion trends and key business drivers to identify opportunities to create an exceptional customer experience.
  • Operations :

  • Supports areas of operational energy as needed.
  • Plans and prioritizes tasks and responsibilities to meet the needs of the customer and business.
  • Protects company assets and maintains a safe work environment.
  • Follows all company policies and procedures as well as local, state, and federal employment laws.
  • Requirements :

  • Strong sales or hospitality experience preferred with demonstrated ability to meet or exceed performance standards.
  • Ability to work at least (16) hours per week. With a flexible schedule including nights, weekends, and holidays.
  • Proficient and confident utilizing mobile technology (e.g. Registers and iPad) to engage with customers.
  • Adjust or move store fixtures including but not limited to garment racks, mannequins, shipment boxes or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available.
  • Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing up to a 12-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using up to a 12-foot ladder.
  • Location :

    Store 6629-Destiny-LaneBryant-Syracuse, NY 13290

    Position Type : Regular / Part time

    Pay Range :

    15.50 - $16.00 Hourly USD

    Equal Employment Opportunity

    The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

    New York Pay Information : https : / / knitwellgroup.com / assets / NY-Posting-LB.pdf

    Salary : $16 - $16

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