Store Lead - Sales Expert

About Us
KnitWell Group creates modern, feminine, versatile clothing for women with a focus on empowering them to express their authentic selves. Our mission is to provide a platform where women can feel confident and stylish every day.

We are committed to hiring and developing the most qualified individuals at all levels. At KnitWell Group, we value diversity and inclusion in our workplace and strive to create an environment where everyone feels welcome and valued.

We are seeking a highly motivated and results-driven Store Lead - Sales Expert to join our team. In this role, you will be responsible for providing exceptional client service, operating as the Manager on Duty in the absence of a manager, and performing various operational and transactional functions. You will also be responsible for handling client service issues, issuing approvals for desk transactions, and opening and closing the store.

Primary Responsibilities:

• Embracing our company values and setting an example through your behaviors
• Responsible for compliance with all ANN INC. practices and procedures
• Additional responsibilities as assigned by the Store Manager or Co-Manager

Sales Lead Responsibilities:
In addition to Sales Associate roles of providing excellence in delivering the Client Experience, the Sales Lead is responsible for supporting the Store Manager and CO-Manager in overseeing the operational functioning of the store, including:

• Supporting the business strategy and adjusting to effectively reach goals
• Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities - Assuming the MOD role when Store Manager/Co-Manager is not on the floor
• Utilizing tools to ensure a client-focused team environment
• Driving volume and anticipating clients' needs while communicating store metrics and individual performance to motivate associates
• Coaching Associates 'in the moment' on client interactions and performance to maximize productivity and capture client opportunities
• Possessing keys to the store, performing opening and closing procedures in the absence of management (e.g., opening/closing registries, opening checklists, bank deposits, filling in, recovery, cleaning, retrieving/send email, review AT Web, accepts/receives shipment)
• Assuming PIN and signature privileges for register functions requiring approval
• Utilizing reports to make effective merchandising decisions and style the store in Division standards
• Leveraging tools, assessing and taking action to drive operational excellence through Standard Operating Procedures (SOP's)

Position Requirements:

• Client Service: Ensuring that the client remains the top priority while balancing required tasks and overall store operations
• Store Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlines
• Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.'s guidelines
• Accuracy: Ability to handle cash and provide change without error. Ability to prepare nightly deposit as necessary. Captures accurate information for all transactions including signatures, addresses, and original receipt data
• Communication: Communicating effectively with Clients, Members of Management, Business Partners, and Store Associates
• Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts
• Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room, and office