What are the responsibilities and job description for the Dispatcher - Customer Service position at Knob Hill Towing?
Knob Hill Towing, Southern Colorado’s premier towing, recovery, and transport company, is looking for a dependable, detail-oriented, and quick-thinking Dispatcher to join our growing team. If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that supports local law enforcement, commercial fleets, and stranded motorists 24/7 — we want to hear from you!
What You’ll Do:
- Coordinate and dispatch tow trucks and recovery units efficiently and accurately
- Monitor Towbook and other digital dispatching platforms for incoming calls
- Communicate clearly with drivers, customers, police departments, and roadside partners
- Track job progress, update ETAs, and follow up on calls as needed
- Prioritize calls based on urgency and location
- Maintain accurate logs and records of all calls and activity
- Provide top-tier customer service under pressure
Requirements:
- Prior dispatch experience preferred (towing, logistics, emergency response, etc.)
- Strong communication, multitasking, and decision-making skills
- Proficient with computers and able to learn dispatching software (Towbook, Geotab, etc.)
- Must be reliable, punctual, and team-oriented
- Flexible with scheduling (evenings/weekends/holidays may be required)
- High school diploma or equivalent
What We Offer:
- Competitive pay (DOE)
- Paid training and opportunities for advancement
- A supportive and fast-paced team environment
- Opportunity to make a real impact in emergency and recovery operations
- Work with law enforcement, insurance providers, and major commercial clients
Job Type: Full-time
Pay: $22.00 - $36.06 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Rotating weekends
Experience:
- Dispatching: 1 year (Required)
Ability to Commute:
- Colorado Springs, Colorado 80910 (Required)
Work Location: In person
Salary : $22 - $36