What are the responsibilities and job description for the Customer Service Representative position at Knockout Pest Control?
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Medical, dental, vision benefits
- 401K
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
The schedule is Tuesday through Saturday
The schedule is Tuesday through Saturday
Responsibilities
- Receive a high volume of inbound calls and emails
- Schedule services
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Capture credit card information for services.
- Attend trainings to maintain up-to-date skills and knowledge
- Inside sales
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Inside Sales
Salary : $50,000 - $56,000
