What are the responsibilities and job description for the Amusement Park Operations Supervisor position at Knott's Berry Farm?
About Knott's Berry Farm:
We are a world-renowned theme park that offers an unforgettable experience to its guests. We take pride in providing exceptional customer service, innovative attractions, and exciting events throughout the year. Our goal is to create memories that last a lifetime for our guests, and we are committed to achieving this through our dedication to quality, safety, and guest satisfaction.
Key Responsibilities:
• Ensure all rides operate in full compliance with safety standards
• Conduct regular safety inspections and lead incident response procedures
• Oversee guest and associate interactions to enhance satisfaction and engagement
• Lead, mentor, and manage area managers, supervisors, team leaders, and associates
• Provide training and guidance to uphold high standards in safety, efficiency, and guest service
• Coordinate staff scheduling, deployment, and coverage across rides and guest control areas
• Represent the department on corporate committees
• Establish and lead emergency protocols, train associates on emergency procedures, and coordinate response efforts
• Contribute to the creation and refinement of policies and procedures
• Partner with departments to coordinate initiatives, events, and projects
Requirements:
• High school diploma required
• Bachelor's degree in business or hospitality management preferred
• At least 6-8 years of prior, relevant work experience
• At least 5 years of leadership/management experience
• iROC and trainer certification (will provide training)
• Ability to work days, nights, weekends, holiday periods, and sometimes third shift
• Knowledge of Microsoft and Adobe office programs
• High level of initiative, sound judgment, and commitment to working with people from all backgrounds and cultures
Benefits:
We offer a comprehensive benefits package, including health insurance, retirement savings plans, and paid time off. We are committed to providing a positive work environment and fostering growth opportunities for our employees.
We are a world-renowned theme park that offers an unforgettable experience to its guests. We take pride in providing exceptional customer service, innovative attractions, and exciting events throughout the year. Our goal is to create memories that last a lifetime for our guests, and we are committed to achieving this through our dedication to quality, safety, and guest satisfaction.
Key Responsibilities:
• Ensure all rides operate in full compliance with safety standards
• Conduct regular safety inspections and lead incident response procedures
• Oversee guest and associate interactions to enhance satisfaction and engagement
• Lead, mentor, and manage area managers, supervisors, team leaders, and associates
• Provide training and guidance to uphold high standards in safety, efficiency, and guest service
• Coordinate staff scheduling, deployment, and coverage across rides and guest control areas
• Represent the department on corporate committees
• Establish and lead emergency protocols, train associates on emergency procedures, and coordinate response efforts
• Contribute to the creation and refinement of policies and procedures
• Partner with departments to coordinate initiatives, events, and projects
Requirements:
• High school diploma required
• Bachelor's degree in business or hospitality management preferred
• At least 6-8 years of prior, relevant work experience
• At least 5 years of leadership/management experience
• iROC and trainer certification (will provide training)
• Ability to work days, nights, weekends, holiday periods, and sometimes third shift
• Knowledge of Microsoft and Adobe office programs
• High level of initiative, sound judgment, and commitment to working with people from all backgrounds and cultures
Benefits:
We offer a comprehensive benefits package, including health insurance, retirement savings plans, and paid time off. We are committed to providing a positive work environment and fostering growth opportunities for our employees.
