Area Manager, Ride Operations

Area Manager of Guest Control and Ride Operations

The Area Manager is responsible for overseeing daily operations and leadership of ride attractions and guest control functions within their assigned area. This position ensures compliance with safety standards, operational procedures, and company policies while driving exceptional guest experiences and team performance.

This role works closely with supervisors and team leaders to mentor associates, identify opportunities for improvement, and implement innovative solutions that enhance efficiency and guest satisfaction.

Responsibilities:

• Operational Leadership: Oversee the operations of assigned attractions and guest control areas, ensuring compliance with all safety regulations and operational standards.
• Team Development: Mentor and develop supervisors and team leaders to foster growth, build leadership skills, and improve operational expertise.
• Safety Oversight: Conduct routine safety audits, ensure adherence to protocols, and implement corrective actions as needed to maintain a safe environment for guests and associates.
• Performance Management: Monitor and assess the performance of rides, guest control areas, and staff, providing regular feedback and addressing performance gaps.
• Scheduling and Staffing: Develop and manage staffing plans to ensure adequate coverage for both Ride Operations and Guest Control areas, particularly during peak times and special events.
• Incident Management: Lead the response to operational incidents, ensuring thorough documentation, effective resolution, and communication with stakeholders.
• Collaboration: Partner with other departments to coordinate park-wide initiatives and address operational needs.
• Shutdown and Emergency Response: Oversees and manages ride and guest control area shutdowns caused by mechanical, weather, or operational issues. Responds to and assists with medical incidents, guest control emergencies, and ensures overall safety during ride evacuations or crowd management situations.
• Continuous Improvement: Identify opportunities to enhance efficiency, streamline processes, and implement innovative solutions.

Qualifications:

• Able to work days, nights, weekends, holiday periods, and sometimes third shift to meet business needs.
• A minimum of 3 years of experience at a Supervisor level or equivalent is required.
• Knowledge of Microsoft and Adobe office programs.
• Able to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Able to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.