What are the responsibilities and job description for the Guest Experience Manager position at Knott's Berry Farm?
About the Role
The Guest Experience Manager is a critical position that ensures our guests have an exceptional experience at Knott's Berry Farm. This role oversees the daily operations of ride attractions and guest control functions, ensuring compliance with safety standards and company policies.
Main Responsibilities
- Operational Leadership: Manage ride operations and guest control areas to deliver exceptional guest experiences.
- Team Development: Mentor and develop supervisors and team leaders to improve operational expertise and leadership skills.
- Safety Oversight: Conduct regular safety audits and implement corrective actions to maintain a safe environment.
- Performance Management: Monitor and assess ride performance, guest control areas, and staff, providing regular feedback and addressing performance gaps.
- Scheduling and Staffing: Plan and manage staffing schedules to meet business demands during peak periods and special events.
- Incident Management: Respond to incidents, ensuring thorough documentation, effective resolution, and communication with stakeholders.
- Collaboration: Work with other departments to coordinate park-wide initiatives and address operational needs.
- Continuous Improvement: Identify opportunities to enhance efficiency, streamline processes, and implement innovative solutions.
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