Knott's Scary Farm Guest Experience Supervisor

Overview:

$24.00 / hour

Knott's Scary Farm is the largest and most immersive Halloween event in Southern California, attracting thrill-seekers from all over the world. As the ultimate Halloween destination, we pride ourselves on delivering unforgettable experiences that leave our guests screaming for more. As a Guest Experience Supervisor at Knott's Scary Farm, you will play a vital role in ensuring our guests have a safe, enjoyable, and memorable experience during their visit. You should be able to comfortably and confidently deescalate challenging guest-facing situations while providing exceptional guest service and maintain a high level of professionalism and enthusiasm. Responsibilities include greeting and assisting guests with inquiries, directions, and information, handling challenging situations with empathy and problem-solving skills, and maintain an organized and detail-oriented log of guest interactions and recoveries. The ideal candidate has a passion for Halloween and possesses exceptional communication and interpersonal skills, the ability to remain calm under pressure, and a willingness to work evenings, weekends, and every night of Knott’s Scary Farm. Previous experience in guest service or hospitality is preferred. If you thrive in a fast-paced, dynamic environment and are passionate about delivering exceptional guest service, we encourage you to apply and become part of the Knott's Scary Farm experience. A selected applicant is hired as a seasonal associate and compensated at a rate of $24.00/hour.

Knott’s is an equal-opportunity employer. Performers must be at least 18 years old. We support a drug-free workplace and perform pre-employment substance abuse testing, physicals, and background checks.

Knott's Scary Farm event dates are as follows*:

• September 18, 19, 20, 25, 26, 27, 28,
• October 2, 3, 4, 5, 9, 10, 11, 12, 16, 17, 18, 19, 22, 23, 24, 25, 26, 29, 30, 31
• November 1
• Event dates are subject to change
  
  

Responsibilities:

• Confidently assist guests with a friendly and approachable demeanor.
• Assist guests with inquiries, directions, and information about attractions, shows, and event offerings.
• Provide accurate and timely information regarding ticketing/pricing, event information, entertainment changes and premium ticketed packages.
• Uphold all event policies and demonstrate a commitment to customer service in all aspects of employment.
• Providing guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions, and giving accurate directions.
• Collaborate with team members to ensure seamless operations and guest satisfaction.
• Uphold Knott's Scary Farm's standards of excellence in guest service delivery.
• Performing other duties as they are assigned which may include supervising a maze venue and assisting with HR related situations.

Qualifications:

• Previous experience in guest service, hospitality, or a related field preferred.
• Exceptional communication and interpersonal skills.
• Ability to remain calm and composed in high-pressure situations.
• Strong problem-solving abilities and a proactive approach to guest satisfaction.
• Availability to work evenings, weekends, and holidays, especially during the Halloween season.
• Demonstrated experience leading a multi-disciplined, diverse team.
• Confident Decision-maker with the ability to work under pressure.
• Applicants who are 18 years of age or older.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, and DMV.
• Ability to provide record of previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.