What are the responsibilities and job description for the Theme Park Operations Director position at Knott's Berry Farm?
Job Summary
The Theme Park Operations Director is responsible for overseeing the daily operations of ride attractions and guest control functions at Knott's Berry Farm. This position ensures compliance with safety standards, operational procedures, and company policies, while driving exceptional guest experiences and team performance.
Key Accountabilities
- Operational Leadership: Direct ride operations and guest control areas to ensure compliance with safety regulations and operational standards.
- Team Development: Coach and develop supervisors and team leaders to improve operational expertise and leadership skills.
- Safety Oversight: Conduct regular safety inspections and implement corrective actions to maintain a safe environment.
- Performance Management: Monitor and evaluate ride performance, guest control areas, and staff, providing regular feedback and addressing performance gaps.
- Scheduling and Staffing: Plan and manage staffing schedules to meet business demands during peak periods and special events.
- Incident Management: Respond to incidents, ensuring thorough documentation, effective resolution, and communication with stakeholders.
- Collaboration: Partner with other departments to coordinate park-wide initiatives and address operational needs.
- Continuous Improvement: Identify opportunities to enhance efficiency, streamline processes, and implement innovative solutions.
