What are the responsibilities and job description for the Research Facility Coordinator position at KNow Research?
About the Role
We are seeking an experienced Facility Coordinator to join our growing team. This position will manage the agency’s new workspace and qualitative research facility in San Francisco.
Facility Coordinator
Position Summary : The Facility Coordinator manages and optimizes the operational aspects of the agency’s new workspace and qualitative research facility in San Francisco. This position involves scheduling, stakeholder communication, and effective oversight of facility operations to ensure optimal functioning and alignment with organizational goals. It will begin as a part-time contract position for a 90-day trial period and then become a full-time employee position (30 hours per week).
Possible Key Responsibilities :
- Manage the scheduling and execution of facility operations, including maintenance, inventory, budgeting, and staffing.
- Meet KPIs for monthly facility bookings
- Create marketing materials and a booking system for office / facility rental
- Managing existing booking sites (ex. Peerspace)
- Communicate effectively with stakeholders to ensure alignment and address operational issues.
- Hosting clients, vendors, and staff in a friendly, approachable manner.
- Conduct regular reviews of facility operations to identify and mitigate risks.
- Conduct sales outreach and maintain client relationships for office / facility rental
- Learn A / V equipment and software to set up streaming / recording systems for facility use
- Train / oversee additional staff members to host office / facility events as needed
- Develop / refine best practices for our team to conduct in-person research / workshops in our facility
- Attend bi-weekly team meetings via Zoom
Possible Qualifications :
Essential Physical Functions :
Must be able to talk and hear over the phone, webcam, and in person. Extended sitting and use of hands and fingers for keyboard work are required. Occasionally will need to stand, walk, reach, balance, climb, stoop, kneel, crouch, crawl, or stand for long periods. Vision abilities require driving, as well as close reading. Lifting and carrying are occasionally up to 50 pounds.
Essential Mental Functions :
Must be able to work both in-person in SF and remotely, and must be able to sustain concentration wherever they work. They are also required to organize their work schedule and meet frequent project deadlines.
The ideal candidate will have experience with overseeing facility management and scheduling, with a robust understanding of operational processes. Preference for someone with in-person qualitative market research experience, as well as proficiency in project management. Experience with supplier and team management will be key assets.
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Why choose KNow :
Please note that you must be eligible to work in the USA, and be local to San Francisco to be considered for this role. We thank everyone for their interest, however, only successful applicants will be contacted. All initial interviews will be conducted via Zoom and the position will be a combination of in-person work at the San Francisco office, remote work, and potential occasional overnight travel to support in-person fieldwork.
About KNow Research
KNow Research is a full-service, female-forward, qualitative insights consultancy on the front lines of research, delivering fresh insights through custom research design and innovation. From the latest digital research solutions to traditional approaches, we build bespoke projects for our clients’ needs to inform key business decisions. Our senior-level team of boots-on-the-ground investigators delivers insights to our clients with an emphasis on our expertise in the Financial Services, Retail, and Higher Education industries.
Katrina Noelle, President, is proud to have made KNow Research a Certified Green business and a certified member of the Women’s Business Enterprise National Council (WBENC) to further our commitment to women in the research community and beyond. Learn more about our mission, our approach, and our methodologies online at
We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. KNow Research provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law .
Whom to contact :
Please send your resume to admin@knowresearch.com with a subject line reading “Facility Coordinator Application – your name”. Submissions received via LinkedIn will not be reviewed.