What are the responsibilities and job description for the Accounts Receivable Specialist (Remote) position at KnowBe4?
The Accounts Receivable Specialist is responsible for responding to internal (sales team) and external client inquiries in regards to billing and other clerical tasks related to the maintenance of accounts receivable records.
Responsibilities:
- Maintain accurate customer and billing records
- Investigate and respond to customer inquiries about their accounts
- Assist Sales Team with inquiries about their accounts
- Research and resolve payment discrepancies
- Research Withholding Tax, State Tax, FX Exchange
- Apply ACH, Wire, and Lockbox Payments Daily
- Process credit card payments and maintains credit card records on file up to date
- Investigate unapproved credit card payments
- Assist with month-end closing activities
- Report with Month-ending Open Invoices to Sales Team
- Research any and all over/duplicate/short payments and initiate refund process if necessary
- Upload Tax Certificates
- Handle all Consultant Deal referral fee requests
- Handle Vendor Form Requests for Germany, Africa & Brazil subsidiaries
- Handle all Requests via Payment Portals
- Support Revenue Support team on Vendor Portals
- Support Order Management with invoicing
- Manage Collection Process
- Escalate Delinquent Accounts to Sales Team and updates customer console accordingly
- Investigate Customers Bounced Emails
Requirements:
- Bachelor’s Degree in Accounting is preferred or field experience
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Strong verbal and written communications in English (and regional language, if applicable, is preferred)
- Excellent time management and organization skills
The base pay for this position ranges from $38,000 - $42,000 which will vary depending on how well an applicant's skills and experience align with the job description listed above.
We will accept applications until 2/13/25.
Salary : $38,000 - $42,000
