What are the responsibilities and job description for the Courseware Technologist Intern (Hybrid) position at KnowBe4?
This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week (Tuesday, Wednesday, Thursday).
Dates of Program: May 27 - August 15, 2025 (12 weeks)
Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.
Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.
Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships.
As a Courseware Technologist Intern, you will build learning activities that can include courses, assessments, games, and more. In addition, you will provide assistance to internal and external customers through technical and product support. You do not need to have a background in information security. Just have an interest in producing online content for eLearning, supporting customers, and contributing to the growing library of content resources. Additionally, you will work together with other courseware technologists, eLearning developers, QA, and engineers in a fast-paced environment using product/project management tools and developing standards for partners.
Key Responsibilities:
- Build high-quality courseware using predetermined files and assets to build SCORM packages
- Familiarity with various learning management systems
- Stay up-to-date on the latest audio, video, and eLearning courseware technology tools and best practices to apply them to KnowBe4 courseware.
- Conform with Web Accessibility requirements to make sure that all learners can access the learning activities created
- Assist internal and external customers by providing attentive service via support channels
Learning Objectives:
- Understand the fundamentals of HTML/CSS
- Gain familiarity with responsive design principles
- Gain Experience using pre-built frameworks
- Learn the importance of version control systems to manage code changes and effectively communicate with other developers
Internship Opportunities/Experiences:
- Collaborate with a global team
- Gain insights from industry experts
- Participate in the production of award-winning content
- Contribute to industry-leading innovation
Training:
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Training on HTML/CSS, elearning authoring tools, accessibility, project management tools, and communication channels.
Minimum Qualifications:
- Knowledge of HTML/CSS frontend development basics
- Experience as an end-user of computer-based training
- Experience with internal or external customer service
- Interest and understanding of video and audio editing software
- Experience with G Suite products and MS Office (Word and Excel)
- Knowledge of web browsers (Chrome, Internet Explorer, etc.)
- A strong passion for learning and adapting to new technologies
- Working with peers in other groups to define software standards and explore new technologies
- Experience with assisting and interacting with customers to provide solutions
Education:
- High School Diploma
- Working towards A.A. in Computer Science, Computer Programming, Web Development, UI/UX Design, Digital Design, or related areas
