What are the responsibilities and job description for the Project Coordinator to the EVP Global Customer Success position at KnowBe4?
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Project Coordinator to the EVP Global Customer Success will handle a wide variety of projects, duties and responsibilities that support the Global CSM organization and the EVP Global Customer Success. Being resourceful, handling sensitive data and navigating through complex issues in a very professional, objective and timely manner is essential. Additionally, a valuable product will be to “create time” for the EVP Global Customer Success.
Responsibilities
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Project Coordinator to the EVP Global Customer Success will handle a wide variety of projects, duties and responsibilities that support the Global CSM organization and the EVP Global Customer Success. Being resourceful, handling sensitive data and navigating through complex issues in a very professional, objective and timely manner is essential. Additionally, a valuable product will be to “create time” for the EVP Global Customer Success.
Responsibilities
- Provide day-to-day technical and administrative support to the EVP Global Customer Success
- Manage calendars, schedules and organize meetings
- Document and consistently follow up on important actions and decisions, keeping EVP Global Customer Success and Global CSM leadership aware of status
- Accurately record meeting minutes
- Develop, manage, and monitor project plans and schedules to ensure that project deadlines are met in a timely manner
- Assess and manage adjustments to project deliverables and timelines to meet expectations
- Perform research as required for certain projects, analyze data and submit to EVP Global Customer Success for review
- Be very familiar with the organizational structure and interdepartmental lines and communications so as to effectively and efficiently carry out projects, tasks and activities
- Ensure departments within Global CSM complete assigned tasks and activities in an efficient and effective manner
- Anticipate leadership needs, proactively solve problems and independently handle issues as necessary
- Monitor the flow of data, information and traffic throughout Global CSM
- Coordinate and plan employee engagement events
- Assist in developing various charts, tables, reports and presentations with speed and accuracy
- Screen calls, field inquiries and respond to requests of the EVP Global Customer Success as appropriate
- Monitor EVP Global Customer Success email and route and/or respond as appropriate
- Make all travel arrangements for EVP Global Customer Success, including assistance with any necessary visas and accommodations, and manage all related expense reimbursement
- Log important events in Metapulse to create a historical reference of change for Global CSM
- Work non-standard hours and coordinate with Global CSM personnel as necessary
- Bachelor’s Degree preferred or equivalent work experience
- Experience as an Executive Assistant
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Experience with G Suite (Gmail, Docs, Sheets, Slides)
- Experience with MS Office (Word, Excel, PowerPoint
- 1 years of project management experience
- Strong verbal and written communication skills
- Excellent time management and organizational skills
- Strong problem solving skills
- Excellent research skills
- Impeccable multi-tasking abilities
- Team oriented with strong collaborative skills
- Ability to work independently
- Ability to flex between different tasks and activities throughout the day and successfully complete assignments in order of priority
- Ability to thrive in a fast paced, global environment
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
