What are the responsibilities and job description for the Snr. Sales Engineer (Hybrid) position at KnowBe4?
Clearwater positions open to candidates located in greater Tampa Bay area.
A Snr. Sales Engineer handles complex sales engagements and often works with large or strategic accounts. They have a deep understanding of KnowBe4 products and industry, allowing them to handle sophisticated technical objections and design comprehensive solutions. Snr. Sales Engineers often mentor junior team members, contribute to sales strategies, and are involved in product feedback and education. They are expected to work independently and take a proactive role in driving sales opportunities forward.
Responsibilities:
- Product Expertise:
- Demonstrate comprehensive understanding of product features, benefits, and use cases across various industries
- Articulate the product's technical architecture and integration capabilities
- Design and present use cases/solutions for all standard and most complex scenarios
- Sales Strategy and Execution:
- Actively contribute to sales strategy discussions, offering technical perspectives
- Coach teammates on technical and process issues
- Develop and execute scoped evaluation plans for Proofs of Value (POVs)
- Adapt presentation style based on audience's technical expertise and role
- Technical Skills:
- Efficiently resolve moderate technical issues with minimal guidance
- Anticipate and proactively address common technical objections
- Collaborate with other technical team members on complex issues
- Customer Engagement:
- Build and maintain strong relationships with prospects throughout the sales cycle
- Effectively communicate KB4 use cases, value propositions, and applicable case studies
- Tailor presentations to different audience types, highlighting relevant features and benefits
- Business Acumen:
- Possess solid working knowledge of sales processes, engagement workflow, and sales collateral
- Navigate the sales cycle confidently, understanding each stage and its requirements
- Engage in detailed conversations with directors and reps about sales strategy
- Leadership and Mentorship:
- Occasionally mentor people interested in pursuing Sales Engineering at KnowBe4
- Take ownership of specific SE project
- Competitive Knowledge:
- Clearly articulate core differentiators versus top 3 competitors
Minimum Qualifications:
- 2 year degree or technical degree preferred
- 2-5 years of technical sales or sales engineering experience required.
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Strong technical background in cybersecurity or related field
- Excellent communication, presentation, and problem-solving skills
- Ability to work independently and lead complex sales engagements
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Familiarity with security awareness concepts and mail environments
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
