What are the responsibilities and job description for the Director Customer Success position at KnowHireMatch?
About the Company
We’re a forward-thinking technology firm on a mission to transform how digital platforms handle sensitive content. Our innovative API empowers teams across social media, online marketplaces, and gaming environments to manage content challenges with precision and efficiency.
What You’ll Do
- Enterprise Partnership : Act as the primary point of contact for high-value enterprise clients, managing relationships with accounts generating six- to seven-figure annual revenues.
- Build Customer Success : Architect and launch the entire customer success function from scratch, including onboarding, training, and ongoing support.
- Strategic Engagement : Develop and execute mutual action plans, lead quarterly business reviews, and perform regular health checks to ensure customer satisfaction.
- Process Optimization : Design and implement scalable processes and automation solutions to enhance customer support and retention.
- Data-Driven Growth : Utilize analytics to drive customer adoption, retention, and expansion initiatives.
Who You Are
Nice to Have
Ready to shape the future of digital content management? Apply today to join our dynamic team!
