Guest Hospitality Team Member

SUMMARY:

The Guest Hospitality Team Member is responsible for working with the Guest Hospitality team to ensure all polices, processes, and procedures related to KARM safety, guest hospitality and security are accurately and efficiently carried out at their assigned duty location.  This person takes responsibility for the overwhelming Biblical hospitality in all aspects of what we do.  The Guest Hospitality Team Member works independently and alongside other staff members to carry out and create a welcoming and safe environment for our guests, staff and visitors. This person also performs necessary tasks to maintain, clean, and improve KARM facilities.

DUTIES:

• Maintain daily and periodic checklists and standards for essential safety duties
• Exhibit overwhelming biblical hospitality in all aspects of service, ensuring a positive experience for guests, volunteers, and staff.
• Coordinates with other Guest Hospitality Team Members, and the Director of Guest Hospitality to assist with ensuring all safety and security policies, processes, and procedures are carried out.
• Coordinate work processes and initiatives with other departments as needed
• Partner with facilities team to keep assigned KARM campuses free of debris and litter
• Perform regular rounds to ensure guests are always safe and feel secure
• Exhibit a caring Christian lifestyle to all guests, staff and volunteers
• Ensure safety and compliance with policies and procedures
• Conduct regular facility inspections to identify issues and report to supervising personnel.
• Complete incident reports as appropriate
• Respond to facility emergencies as needed, including after hours
• Perform other duties as required

REQUIREMENTS:

• 2 years relevant experience preferred
• This is an unarmed position
• Ability to remain calm and instruct others in high stress, emergency situations
• Effective communication and leadership skills
• Effective time management skills with the ability to plan, organize and prioritize
• Good organizational and administrative skills with demonstrated accuracy in recordkeeping
• Excellent interpersonal and relational skills
• Ability to work within time constraints and with minimal supervision
• Ability to work as part of a team and effectively adapt to change
• Working knowledge of and general experience with best practice security protocols
• Working knowledge of Microsoft Office products
• Commitment to Christian faith required and able to agree to KARM Statement of Faith

WORKING CONDITIONS:

• Light industrial setting
• Field based with occasional travel to other KARM facilities
• Hazards associated with hands-on safety tasks
• Pushing, pulling, and lifting equipment weighing up to 120 pounds
• Pushing /pulling as much as 300 pounds on a flat cart
• Walking or standing for long periods of time; bending, stooping, crouching, climbing as needed
• Various environmental conditions (cold, hot, dusty, wet, and possible exposure to blood borne pathogens)
• Occasional required attendance at KARM special events