What are the responsibilities and job description for the Part-Time Administrative Support Specialist position at Knoxville Academy of Music?
About us
Knoxville Academy of Music is a small business in Knoxville, TN. We are professional, agile and our goal is to provide high-quality music education and instruction to students of all ages and skill levels in a supportive and inspiring environment. The academy aims to foster a love for music, encourage personal growth, and develop students’ musical talents through personalized lessons, engaging programs, and a strong community of educators and musicians. Their mission is to help students achieve their musical goals, whether for personal enrichment or professional development, while cultivating a lifelong appreciation for the arts..
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
- Casual work attire
- Relaxed atmosphere
Knoxville Academy of Music is seeking a dedicated and organized Part-Time Administrative Assistant to join our team. This role is crucial in ensuring the smooth operation of our administrative tasks and providing exceptional service to our students, parents, and staff. If you are detail-oriented, have excellent communication skills, and are passionate about supporting a creative environment, we would love to hear from you!
Key Responsibilities:
1. Answering Phones:
- Promptly and professionally answer incoming calls.
- Address inquiries, provide information, and direct calls to appropriate personnel.
- Take accurate messages and ensure timely delivery to the intended recipients.
2. Billing:
- Assist with managing payment processing through our merchant service provider.
- Maintain accurate records of transactions and payments.
- Respond to billing inquiries with clarity and professionalism.
3. Sales:
- Support sales efforts by providing information about our programs and services to prospective students and parents.
- Assist in enrollment processes and maintain accurate records of new enrollments.
- Promote additional services and products offered by Knoxville Academy of Music.
4. Learning CRM:
- Familiarize yourself with our Customer Relationship Management (CRM) system.
- Enter and update customer information accurately.
- Utilize the CRM to track interactions, manage appointments, and follow up with prospective and current students.
5. General Administrative Support:
- Perform clerical duties such as filing and scanning documents.
- Maintain a clean and organized workspace.
- Assist in coordinating meetings and events as needed.
6. Communication and Collaboration:
- Maintain clear and professional communication with staff, students, and parents.
- Collaborate with team members to ensure a cohesive and supportive work environment.
- Provide feedback and suggestions to improve administrative processes.
Qualifications:
- Strong communication skills, both written and verbal.
- Excellent organizational and multitasking abilities.
- Basic knowledge of billing processes and CRM systems is a plus.
- A positive attitude and a willingness to learn and adapt.
Why Join Us?
At Knoxville Academy of Music, we believe in fostering a supportive and engaging work environment where every team member plays a vital role in our success. This is a fantastic opportunity to be part of a creative community and contribute to the growth and development of our students.
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 15 – 25 per week
Benefits:
- Dental insurance
- Employee discount
- Vision insurance
Schedule:
- 4 hour shift
- Evening shift
- Every weekend
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Knoxville, TN 37934 (Required)
Work Location: In person
Salary : $15