What are the responsibilities and job description for the Customer Service Representative position at Knoxville Chamber (Knoxville, Tennessee)?
Classification: Customer Rep
Work Hours: 40 hours / week: Mon – Sun
About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.
About the Role: Customer Service Representatives provide high quality customer care by focusing and meeting a wide variety of customer needs and/or inquiries at our call center(s) and walk-in service center(s). Representatives provide professional interactions with customers utilizing active listening and positive communication skills. This position involves working on the phone or at a teller window and requires the ability to problem solve and/or manage multiple priorities. Most schedules fall within a Monday-Friday, 7 a.m. – 6 p.m. period; shifts are staffed 24 hours per day, 7 days per week. Schedules are subject to change based on volume of customer contacts and/or business needs. Must be available to work KUB emergency situations as needed.
Qualifications
Physical Requirements:
Sedentary Work – Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Minimum Requirements
High School Diploma or equivalent
Good oral and written communication skills
Strong customer service skills, including active listening, courtesy, information gathering and problem solving
Good PC Skills, including accurate data entry
Ability to handle confidential information
Valid driver's license (Required for Level II Customer Service Representative and above)
Preferred Requirements
Two (2) or more years customer service experience; call center and/or utility experience
Strong analytical and problem-solving skills
Working knowledge of the Windows environment and MS Office products (Outlook, Excel, Word, Access), and web-based software
Bilingual in English/Spanish
Selection Process
About The Selection Process
Phase 1 – Apply online at www.kub.org
Phase 2 – Experience, training, and education evaluation
Phase 3 – Interview with department representatives
Phase 4 – Written, performance, and behavioral exercises
Phase 5 – Background Investigation
Phase 6 – Physical assessment and/or drug screen*
Knoxville Utilities Board is an Equal Opportunity Employer
Work Hours: 40 hours / week: Mon – Sun
About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.
About the Role: Customer Service Representatives provide high quality customer care by focusing and meeting a wide variety of customer needs and/or inquiries at our call center(s) and walk-in service center(s). Representatives provide professional interactions with customers utilizing active listening and positive communication skills. This position involves working on the phone or at a teller window and requires the ability to problem solve and/or manage multiple priorities. Most schedules fall within a Monday-Friday, 7 a.m. – 6 p.m. period; shifts are staffed 24 hours per day, 7 days per week. Schedules are subject to change based on volume of customer contacts and/or business needs. Must be available to work KUB emergency situations as needed.
Qualifications
Physical Requirements:
Sedentary Work – Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Minimum Requirements
High School Diploma or equivalent
Good oral and written communication skills
Strong customer service skills, including active listening, courtesy, information gathering and problem solving
Good PC Skills, including accurate data entry
Ability to handle confidential information
Valid driver's license (Required for Level II Customer Service Representative and above)
Preferred Requirements
Two (2) or more years customer service experience; call center and/or utility experience
Strong analytical and problem-solving skills
Working knowledge of the Windows environment and MS Office products (Outlook, Excel, Word, Access), and web-based software
Bilingual in English/Spanish
Selection Process
About The Selection Process
Phase 1 – Apply online at www.kub.org
Phase 2 – Experience, training, and education evaluation
Phase 3 – Interview with department representatives
Phase 4 – Written, performance, and behavioral exercises
Phase 5 – Background Investigation
Phase 6 – Physical assessment and/or drug screen*
- KUB is part of the Tennessee Drug Free Workplace Program
Knoxville Utilities Board is an Equal Opportunity Employer
