What are the responsibilities and job description for the Plumber / Appliance Installation Technician position at Knoxville Chamber (Knoxville, Tennessee)?
Classification: Service Technician
Work Hours: 40 hours / week: M – F; Various shifts including standby
About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission driven organization with strong values that support a skilled, diverse, and inclusive workforce.
About the Role: Provides installation, estimation and repair services for residential appliances (primarily natural gas) such as water heaters within KUB's service area. Responsible for evaluating appliance installation requests, calculating loads, designing jobs and estimating installation costs including equipment, parts and labor. Ensures all installations are completed professionally and meet all applicable codes as well as the manufacturers recommendations. Make electrical connections as required by NEC. Will require moving through crawlspaces and other tight places. Consistently provides excellent customer service on behalf of KUB, including instructing customers on how to operate the appliances properly. Effectively communicates with KUB co-workers and customers. Responsible for working in a safe manner to ensure personal safety and safety of employees, and the general public. Will be responsible for the safe operation and inspection of assigned vehicles and equipment. Potentially subject to hazards such as asphyxiation, explosions, burns, electrical shocks, falls, etc. After hours service work may be required. Some after-hours emergency storm response and restoration work may be required.
Qualifications
Physical Requirements:
Requires frequent bending, stooping, and lifting in confined spaces where conditions are cramped and head space is often limited. Works outside most of the time, from a KUB vehicle, on customer property, in customer facilities, in various weather conditions. Frequently requires above normal visual and mental alertness. Must be able to climb steps and work from ladders. May be required to lift, push, or pull up to 80 lbs and work extended hours during emergency situations.
Minimum Requirements
High school diploma or equivalent
A minimum of two (2) years of formal education, technical school training, or equivalent work experience is required
Possesses excellent deductive reasoning skills with a high degree of aptitude in mechanical, electrical, and plumbing problem-solving
Must be experienced in using tools and testing equipment necessary to troubleshoot, repair, and install various types of natural gas and electric water heaters, appliances, and equipment
Must have excellent deductive reasoning ability, good dexterity, is adept at using handtools and equipment, and can work independently and within a team
Valid driver's license
Preferred Requirements
Associates degree or technical training in a related field (electrical, mechanical) or the equivalent
Five (5) years of experience, training, or working in the Plumbing Industry
Applicable licenses and certifications related to electric and natural gas appliance installation/repair (e.g. CMC, CMC-A, CE, LLP, etc.)
Extensive experience with piping and wiring, including pipe-sizing tables
Training in one or more: International Fuel Gas Code (IFGC), National Electric Code (NEC), International Mechanical Code (IMC), and International Plumbing Code (IPC)
Ability to competently function in all related support and IT systems used within the New Service department (i.e. Geographic Information System (GIS), Mobile Data, Customer Information System (CIS), MS Outlook, Word, Excel, Nomad handhelds, etc.)
Selection Process
About The Selection Process
Phase 1 – Apply online
Phase 2 – Experience, training, and education evaluation
Phase 3 – Interview with department representatives
Phase 4 – Written, performance, and behavioral exercises
Phase 5 – Background Investigation
Phase 6 – Physical assessment and/or drug screen*
Knoxville Utilities Board is an Equal Opportunity Employer
Work Hours: 40 hours / week: M – F; Various shifts including standby
About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission driven organization with strong values that support a skilled, diverse, and inclusive workforce.
About the Role: Provides installation, estimation and repair services for residential appliances (primarily natural gas) such as water heaters within KUB's service area. Responsible for evaluating appliance installation requests, calculating loads, designing jobs and estimating installation costs including equipment, parts and labor. Ensures all installations are completed professionally and meet all applicable codes as well as the manufacturers recommendations. Make electrical connections as required by NEC. Will require moving through crawlspaces and other tight places. Consistently provides excellent customer service on behalf of KUB, including instructing customers on how to operate the appliances properly. Effectively communicates with KUB co-workers and customers. Responsible for working in a safe manner to ensure personal safety and safety of employees, and the general public. Will be responsible for the safe operation and inspection of assigned vehicles and equipment. Potentially subject to hazards such as asphyxiation, explosions, burns, electrical shocks, falls, etc. After hours service work may be required. Some after-hours emergency storm response and restoration work may be required.
Qualifications
Physical Requirements:
Requires frequent bending, stooping, and lifting in confined spaces where conditions are cramped and head space is often limited. Works outside most of the time, from a KUB vehicle, on customer property, in customer facilities, in various weather conditions. Frequently requires above normal visual and mental alertness. Must be able to climb steps and work from ladders. May be required to lift, push, or pull up to 80 lbs and work extended hours during emergency situations.
Minimum Requirements
High school diploma or equivalent
A minimum of two (2) years of formal education, technical school training, or equivalent work experience is required
Possesses excellent deductive reasoning skills with a high degree of aptitude in mechanical, electrical, and plumbing problem-solving
Must be experienced in using tools and testing equipment necessary to troubleshoot, repair, and install various types of natural gas and electric water heaters, appliances, and equipment
Must have excellent deductive reasoning ability, good dexterity, is adept at using handtools and equipment, and can work independently and within a team
Valid driver's license
Preferred Requirements
Associates degree or technical training in a related field (electrical, mechanical) or the equivalent
Five (5) years of experience, training, or working in the Plumbing Industry
Applicable licenses and certifications related to electric and natural gas appliance installation/repair (e.g. CMC, CMC-A, CE, LLP, etc.)
Extensive experience with piping and wiring, including pipe-sizing tables
Training in one or more: International Fuel Gas Code (IFGC), National Electric Code (NEC), International Mechanical Code (IMC), and International Plumbing Code (IPC)
Ability to competently function in all related support and IT systems used within the New Service department (i.e. Geographic Information System (GIS), Mobile Data, Customer Information System (CIS), MS Outlook, Word, Excel, Nomad handhelds, etc.)
Selection Process
About The Selection Process
Phase 1 – Apply online
Phase 2 – Experience, training, and education evaluation
Phase 3 – Interview with department representatives
Phase 4 – Written, performance, and behavioral exercises
Phase 5 – Background Investigation
Phase 6 – Physical assessment and/or drug screen*
- KUB is part of the Tennessee Drug Free Workplace Program
Knoxville Utilities Board is an Equal Opportunity Employer
