What are the responsibilities and job description for the Service Technician position at Knoxville Chamber (Knoxville, Tennessee)?
Classification: Service Technician
Work Hours: 40 hours/week: M – F, Various shifts including standby
About KUB: KUB is one of the largest public utilities in the country, providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.
About the Role: Serves as a team member responsible for meter reading, installation, maintenance, testing, programming, removal, repair, starts, stops, and replacements, primarily focusing on natural gas and including electric and water meters in the KUB service area. Work also includes entering the customer’s premise to relight gas equipment. Under general supervision and with an emphasis on safety, performs a wide variety of duties to support day-to-day operations of the Advanced Metering Infrastructure (AMI) system, including system setup and configuration. This will include response to system notification messages, investigation of tamper alerts, troubleshooting, problem resolution, reporting, training, and documentation. Must be able to complete all orders electronically on a handheld device or computer and use various applications to monitor and troubleshoot AMI systems.Provides consistent, excellent customer service on behalf of KUB. Is responsible for the safe operation and inspection of assigned vehicles and equipment. Subject to hazards such as asphyxiation, explosions, burns, electrical shocks, falls, etc. Effectively communicates with KUB co-workers and customers.
Qualifications
Physical Requirements:
Requires frequent bending, stooping, and lifting in confined spaces where conditions are cramped, and head-space is often limited. Must be able to work in vaults and manholes. Works outside most of the time, from a KUB vehicle, on customer property, in customer facilities, and in various weather conditions. Frequently requires above normal visual and mental alertness. Must be able to climb steps and work from ladders. May be required to lift, push, or pull up to 50 lbs. and work extended hours during emergency situations.
Minimum Requirements
High school diploma or equivalent
Possesses a high degree of mechanical, electrical, and problem-solving aptitude, as well as the ability to read and utilize electrical schematics, piping diagrams, and operations/maintenance manuals
Must have excellent deductive reasoning ability, good dexterity, is adept at using hand tools and equipment, and can work independently and within a team
Ability to function effectively and remain calm under emergency situations
Valid driver's license
Preferred Requirements
Associate degree or two years of technical training in a related field (electrical, mechanical) or the equivalent – high school plus two years of experience in electric, water, or natural gas meters and equipment
Ability to competently function in all related support and IT systems used within the Meters department (i.e., Geographic Information System (GIS), Fieldwork, Customer Information System (CIS), Outlook, Word, Excel, Nomad handhelds, etc.), in addition to query and SQL
Have (1) year of experience or training in electrical, mechanical, or natural gas measurement and installation of piping
Training in the International Fuel Gas Code and 49 CFR 192 and extensive experience with piping
Selection Process
About The Selection Process
Phase 1 – Submit online application through www.kub.org
Phase 2 – Experience, training, and education evaluation
Phase 3 – Interview with department representatives
Phase 4 – Written, performance, and behavioral exercises
Phase 5 – Background Investigation
Phase 6 – Physical assessment and/or drug screen
Knoxville Utilities Board is an Equal Opportunity Employer
Work Hours: 40 hours/week: M – F, Various shifts including standby
About KUB: KUB is one of the largest public utilities in the country, providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.
About the Role: Serves as a team member responsible for meter reading, installation, maintenance, testing, programming, removal, repair, starts, stops, and replacements, primarily focusing on natural gas and including electric and water meters in the KUB service area. Work also includes entering the customer’s premise to relight gas equipment. Under general supervision and with an emphasis on safety, performs a wide variety of duties to support day-to-day operations of the Advanced Metering Infrastructure (AMI) system, including system setup and configuration. This will include response to system notification messages, investigation of tamper alerts, troubleshooting, problem resolution, reporting, training, and documentation. Must be able to complete all orders electronically on a handheld device or computer and use various applications to monitor and troubleshoot AMI systems.Provides consistent, excellent customer service on behalf of KUB. Is responsible for the safe operation and inspection of assigned vehicles and equipment. Subject to hazards such as asphyxiation, explosions, burns, electrical shocks, falls, etc. Effectively communicates with KUB co-workers and customers.
Qualifications
Physical Requirements:
Requires frequent bending, stooping, and lifting in confined spaces where conditions are cramped, and head-space is often limited. Must be able to work in vaults and manholes. Works outside most of the time, from a KUB vehicle, on customer property, in customer facilities, and in various weather conditions. Frequently requires above normal visual and mental alertness. Must be able to climb steps and work from ladders. May be required to lift, push, or pull up to 50 lbs. and work extended hours during emergency situations.
Minimum Requirements
High school diploma or equivalent
Possesses a high degree of mechanical, electrical, and problem-solving aptitude, as well as the ability to read and utilize electrical schematics, piping diagrams, and operations/maintenance manuals
Must have excellent deductive reasoning ability, good dexterity, is adept at using hand tools and equipment, and can work independently and within a team
Ability to function effectively and remain calm under emergency situations
Valid driver's license
Preferred Requirements
Associate degree or two years of technical training in a related field (electrical, mechanical) or the equivalent – high school plus two years of experience in electric, water, or natural gas meters and equipment
Ability to competently function in all related support and IT systems used within the Meters department (i.e., Geographic Information System (GIS), Fieldwork, Customer Information System (CIS), Outlook, Word, Excel, Nomad handhelds, etc.), in addition to query and SQL
Have (1) year of experience or training in electrical, mechanical, or natural gas measurement and installation of piping
Training in the International Fuel Gas Code and 49 CFR 192 and extensive experience with piping
Selection Process
About The Selection Process
Phase 1 – Submit online application through www.kub.org
Phase 2 – Experience, training, and education evaluation
Phase 3 – Interview with department representatives
Phase 4 – Written, performance, and behavioral exercises
Phase 5 – Background Investigation
Phase 6 – Physical assessment and/or drug screen
- KUB is part of the Tennessee Drug-Free Workplace Program
Knoxville Utilities Board is an Equal Opportunity Employer
