Employment Services Assistant Manager

KNOXVILLE-KNOX COUNTY COMMUNITY ACTION COMMITTEE

OFFICE ON AGING - Senior Employment Service (SES) &

Senior Community Service Employment Program (SCSEP)

JOB DESCRIPTION

Job Title: Assistant Manager

Summary: An employee in this classification receives general supervision from the O’Connor Center and SCSEP Program Manager. This individual will operate independently with considerable level of responsibility to include the coordination and day to day delivery of services of two programs focused on the recruitment of individuals age 55 and older who are unemployed with limited income, with priority in reaching most-in-need individuals with significant barriers to employment. It is a position requiring a wide range of administrative and programmatic skills.

Essential Duties and Responsibilities:

· Coordinate the activities of the Senior Employment Services (SES) and Senior Community Service Employment Program (SCSEP) to meet performance goals established for the programs.

· Plan, organize, and conduct semi-annual SES-sponsored job fairs (Spring / Fall)

· Plan and conduct outreach to recruit individuals age 55 and older and low income, with priority in reaching most-in-need individuals with significant barriers to employment.

· Promote the program and focus recruitment efforts on Most-In-Need populations

· Screen and enroll eligible applicants (55 & older, income eligible and unemployed)

• Complete assessments and develop Individual Employment Plans (IEP) for job seekers and persons served by SES and SCSEP
• Identify appropriate community service training and approve training schedules
• Orient job seekers to the program and to their community service training sites
• Identify supportive services to address barriers to employment and make appropriate referrals
• Work with job seekers on job readiness skills and tools for job search either directly or through partnerships
• Coordinate regular group meetings with job seekers to provide additional training and discuss issues
• Recertify eligibility annually for SCSEP job seekers
• List all training opportunities with public workforce agencies
• Place job seekers into unsubsidized employment
• Conduct follow-ups to confirm the employment status of exited job seekers
• Recruit and select host agency and other training sites
• Ensure proper supervision of the job seeker by the training site
• Ensure safe working conditions for job seeker via regular monitoring
• Coordinate regular group meetings with training site supervisors

· Identify employment opportunities to meet the needs of the individual.

· Consult with local business leaders on services to ensure the utilization of older workers to meet local business needs

· Work with employers to obtain required follow-up information for unsubsidized placements.

· Follow-up with job seekers to monitor job retention after placement.

· Deliver customer satisfaction surveys to employers

· Maintain a system for data collection and record keeping ensuring confidentiality.

· Prepare required reports and planning documents.

· Carry out other tasks as needed for the success of the program.

Knowledge and Abilities: To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

· Must be mature and able to demonstrate good judgment.

· Must be able to relate to and communicate with older participants as well as staff of service-providing programs and private sector businesses.

· Must have excellent oral and written communication skills.

· Must have excellent computer skills in word processing, spreadsheet, and database.

· Ability to work independently, plan and exercise judgement and critical thinking

· Ability to write reports and correspondence

· Ability to read and interpret business correspondence and memos.

· Must be accurate and attentive to detail.

· Requires a valid Tennessee driver’s license and a reliable automobile for daily use, mileage reimbursed.

Education and Experience: Bachelor’s Degree in business, human resources, human services or other related field. Master’s degree and experience working with older adults preferred. A combination of education and experience that has been progressive and is reflective of the duties of this job may be substituted. Experience in job development is desirable. Knowledge of community resources is desirable. Experience in marketing and public relations is desirable. Valid Tennessee driver’s license; reliable personal vehicle for daily use (mileage reimbursed).

Salary & Wage Scale: Skill Level 9

Job Type: Full-time

Pay: $41,476.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Master's (Preferred)

Experience:

• Job Development: 1 year (Preferred)

Work Location: In person

Salary : $41,476