Maintenance Technician I (Custodian)

SUMMARY

Under the supervision of Property Manager or Maintenance Supervisor, the Maintenance Technician I performs general janitorial to maintain assigned KCDC buildings and grounds. This position is responsible for keeping common areas clean and clear of debris to reduce risk to residents, visitors, and staff.

All activities must support Knoxville’s Community Development Corporation’s (“KCDC” or “Authority”) mission, strategic goals, and objectives.

SUPERVISORY RESPONSIBILITIES

This is a non-supervisory job classification.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Cleans and provides maintenance for KCDC lobbies, community halls, offices, and restrooms.
• Performs general cleaning of leased units as assigned.
• Sweeps, mops, scrubs, and vacuums floors using cleaning solutions, tools, and equipment.
• Cleans or polishes walls, ceilings, windows, and building fixtures. Applies wax or sealers to wood, concrete, and tiled floors as appropriate.
• Cleans walkways, parking lots, and steps daily.
• Dusts furniture, walls, and other equipment.
• Maintains KCDC grounds, garbage container areas, hallways, and parking areas in a neat and orderly manner, not allowing any trash to accumulate and emptying garbage containers in common areas and assigned offices.
• Notifies supervisor of requests for materials/supplies, major repairs, or additions to building operating systems.
• Assists in maintaining building security, locking and unlocking access to Authority buildings.
• Assists with office equipment moves and meeting set-up as needed.
• Washes walls, windows, and woodwork with chemical cleaning solutions; and prepares housing units for painting as needed; and advises supervisor or maintenance department of necessary repairs noted when cleaning housing units.
• Cleans stoves, refrigerators, and other appliances as needed; cleans and disinfects toilets, sinks, and bath tubs.
• Removes trash and other debris from vacated housing units; picks up paper and other trash from the grounds of KCDC housing facilities.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge and understanding of obligations, functions, programs, and services of KCDC in relation to staff, resident customers and the community.
• Knowledge of HAZMAT regulations required for chemicals used during job performance.
• Ability to express and transmit ideas and knowledge clearly and concisely in writing, as wells as verbally with supervisor, employees, residents, and visitors.
• Ability to organize own time and effort to meet assignments.
• Mechanical understanding of and ability to use the following machines, tools, and other special equipment: hand and small power tools, ladder, vacuum, floor buffer, cleaning, and polishing chemicals.
• Ability to exercise sound judgment and to act decisively under pressure.
• Ability to communicate in English, both orally and in writing; strong interpersonal skills and coaching skills.
• Ability to maintain composure and tactfully handle difficult situations and interpret questions correctly.
• Ability to establish and maintain effective working relationships with internal customers, external customers, vendors, and the general public.

BEHAVIORAL COMPETENCIES

This position requires the incumbent to exhibit the following behavioral skills:

Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Customer Service: Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments and ensuring that our customers have been heard.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment and decision making in accordance with level of responsibility.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's own work and does fair share of work.

Teamwork: Employee balances team and individual responsibilities. Exhibits objectivity and openness to others' views and gives and welcomes feedback. Contributes to building a positive team spirit; puts success of team above own interests; and supports everyone's efforts to succeed.

EDUCATION AND EXPERIENCE

High School Diploma or GED and a minimum of one (1) year of custodial experience, preferably related to property maintenance. An equivalent combination of education and experience may be considered.

CERTIFICATES, LICENSES, AND REGISTRATIONS

No special requirements at appointment.

Some positions may require possession of a valid driver’s license and the ability to be insurable under the Authority’s automobile insurance plan at the standard rate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to travel to and throughout various Authority properties to clean and maintain grounds. Daily movements include sitting; standing; reaching and grasping; moving about the properties; and attending onsite meetings and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position generally works on Authority properties, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud and the environment may be more hazardous than a standard office environment. This position may be required to work with contractors as well as Authority residents.