Branch Manager - Roane County

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

Submit your application to us today and let us be the First Choice for your new career journey!

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 288,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay: This is an exempt position with a starting annual salary of $60,000. Prior experience will be taken into consideration when determining salary.

Benefits:

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBIlITIES:

Assume responsibility for the effective and professional performance of member service functions.

Guide and manage the branch, including scheduling adequate staff to ensure efficient branch operation, conducting performance reviews, coaching employees, and providing additional training, as needed.

Maintain a highly motivated, well-trained staff, maintaining effective employee relations.

Evaluate the job performance of the branch staff to ensure quality and quantity of work and service to the members.

Perform branch functions, such as teller transactions, opening new accounts completing loan applications, processing and approving loans on a consistent and regular basis.

Monitor branch activity, including transactions, volume, errors, loan volume, sales, and new accounts.

Present and explain Credit Union services and products to members and assist in meeting their financial needs.

Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.

Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.

Maintain and project the Credit Union's professional reputation. Maintain privacy of member account information.

Keep supervisor informed of area activities and of any significant problems or concerns.

Complete required reports and records accurately and promptly.

Attend meetings as required.

Demonstrate dependability and a commitment to quality and flexibility to ensure branch needs and Credit Union goals are attained. Hold each employee accountable for contributing to the overall goals of the branch.

Maintain good working relationships and coordination with area personnel and with Credit Union management. Provide assistance to other branch/department staff, as needed.

Work at other branches when needed.

Implement and monitor the budget for the branch.

Ensure that staff receives on-going training on security and robbery procedures.

Visit employee groups each month.

Maintain involvement in local community events.

Create and maintain a cross-selling environment within the branch.

Establish and maintain goals, objectives, benchmarks, accountability standards and rewards.

Research and solve staff and member questions and/or problems.Follow all Credit Union policies, procedures and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

QUALIFICATIONS:

Education/Experience – High school diploma or equivalent required. Knowledge of all Member Service Representative responsibilities including teller, new accounts and loans. Basic understanding of Credit Union operations and Member Services Representative operations and procedures. Lending authority and previous management experience required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)