What are the responsibilities and job description for the Outside Strategic Account Manager position at Koalafi?
At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.
Over 17,000 retailers rely on us to match their customers to a payment plan clearly and quickly, all while reflecting well on their brand. Their 2M customers love us because we provide a flexible way for them to make payments, and give them an opportunity to improve their credit. Our 200 Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we're transforming the financing experience and joining our team?
What You'll Do
As the Outside Strategic Account Manager, you will play a critical role in fostering and expanding relationships with our mid-market strategic accounts within a designated geographical territory. Your primary objective will be to drive customer satisfaction, product adoption, and revenue growth through proactive account management and strategic engagement. You will serve as the primary point of contact for assigned clients, ensuring their needs are met and identifying opportunities to enhance their business performance through our financial solutions. This role requires up to 75% travel.
Additional Compensation: This position is eligible to participate in company bonus and/or commission plan.
The final salary offer will depend on factors including, but not limited to, experience, skills, and geographic location. The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Who we are & what we value:
At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:
Over 17,000 retailers rely on us to match their customers to a payment plan clearly and quickly, all while reflecting well on their brand. Their 2M customers love us because we provide a flexible way for them to make payments, and give them an opportunity to improve their credit. Our 200 Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we're transforming the financing experience and joining our team?
What You'll Do
As the Outside Strategic Account Manager, you will play a critical role in fostering and expanding relationships with our mid-market strategic accounts within a designated geographical territory. Your primary objective will be to drive customer satisfaction, product adoption, and revenue growth through proactive account management and strategic engagement. You will serve as the primary point of contact for assigned clients, ensuring their needs are met and identifying opportunities to enhance their business performance through our financial solutions. This role requires up to 75% travel.
- Strategic Account Management: Develop and maintain strong, trusted relationships with key stakeholders across assigned accounts, understanding their business objectives and challenges
- Revenue Growth & Retention: Achieve or exceed established sales goals and key performance indicators (KPIs) by identifying and capitalizing on growth opportunities within existing accounts
- Client Engagement & Communication: Conduct regular client meetings (both in-person and virtual) to deliver tailored sales and training presentations, ensuring optimal product utilization and satisfaction
- Performance Analysis & Reporting: Utilize Salesforce CRM and other data analytics tools to monitor account performance, identify trends, and develop actionable insights to drive strategic initiatives
- Action Planning & Execution: Develop and implement comprehensive account plans ("playbooks") to maximize product adoption and achieve client success, providing regular progress updates to the Regional Sales Director
- Client Advocacy & Problem Resolution: Serve as a proactive liaison between clients and internal teams, addressing inquiries, resolving issues, and advocating for client needs to ensure a seamless experience
- Territory Management & Optimization: Efficiently manage a designated geographical territory, conducting regular client visits and maintaining a high volume of meaningful touchpoints (e.g., 120 monthly)
- Market Intelligence & Feedback: Gather and relay valuable customer feedback and market intelligence to inform product development and strategic decision-making
- Bachelor's degree preferred, or equivalent relevant experience
- 3 years of experience in sales or account management, ideally within the financial services or retail sector
- Proven track record of driving revenue growth and exceeding sales targets within existing accounts
- Strong relationship-building and communication skills, with the ability to effectively present to and influence key stakeholders
- Proficiency in utilizing CRM systems (Salesforce preferred) for account management and reporting
- Excellent analytical and problem-solving skills, with the ability to interpret data and develop strategic recommendations
- Demonstrated ability to work independently, manage multiple priorities, and thrive in a fast-paced environment
- Valid driver's license and reliable transportation, with the ability to travel up to 50% within the assigned territory
Additional Compensation: This position is eligible to participate in company bonus and/or commission plan.
The final salary offer will depend on factors including, but not limited to, experience, skills, and geographic location. The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Who we are & what we value:
- We focus on what's most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask, "How can this be better?"
- We move fast together
At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical, dental, and vision coverage
- 20 PTO days 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal paternal)
- Inclusion and Associate Engagement Programs
Salary : $60,000
