What are the responsibilities and job description for the Technical Ecommerce Manager position at Kobayashi Sugita & Goda, LLP?
Description
We are seeking a highly skilled and experienced professional to manage our eCommerce platform, website infrastructure, and digital technology stack as an on-site Technical Ecommerce Manager at our Corporate office in Nashville, TN. This role will serve as the primary technical resource, overseeing our digital infrastructure and providing support to our B2B customers.
At Blevins, Inc., we’ve proudly remained family-owned since 1971, with a people-first philosophy that extends to both our employees and customers. We believe in fostering teamwork, supporting growth through cross-training, and delivering exceptional service. Our dedication to providing the right building products and solutions for manufactured homes is driven by trust and long-standing relationships. We take pride in our past while eagerly pursuing future opportunities as our company continues to grow.
What You Will Do…
We are seeking a highly skilled and experienced professional to manage our eCommerce platform, website infrastructure, and digital technology stack as an on-site Technical Ecommerce Manager at our Corporate office in Nashville, TN. This role will serve as the primary technical resource, overseeing our digital infrastructure and providing support to our B2B customers.
At Blevins, Inc., we’ve proudly remained family-owned since 1971, with a people-first philosophy that extends to both our employees and customers. We believe in fostering teamwork, supporting growth through cross-training, and delivering exceptional service. Our dedication to providing the right building products and solutions for manufactured homes is driven by trust and long-standing relationships. We take pride in our past while eagerly pursuing future opportunities as our company continues to grow.
What You Will Do…
- Oversee the entire eCommerce platform, ensuring optimal performance and reliability.
- Act as the primary technical resource, managing digital infrastructure and supporting B2B customers.
- Ensure seamless data flow between systems, including inventory, order management, and customer data.
- Manage API integrations and troubleshoot system errors.
- Lead technical problem-solving efforts across all digital platforms, serving as the main point of contact for technical issues and solutions.
- Effectively communicate technical concepts to non-technical stakeholders.
- Prioritize tasks and manage projects with tight deadlines.
- Focus on enhancing the user experience to ensure the site is customer-friendly, fast, and efficient.
- Develop and execute promotional campaigns, including sales, discounts, and limited time offers.
- Provide direct support and resolve customer issues related to the eCommerce site.
- Optimize product information, including descriptions, images, and videos, to drive conversions.
- Analyze sales data and translate insights into actionable strategies.
- Manage inventory and ensure integration with ERP systems.
- Track key performance indicators (KPIs) to measure the success of eCommerce strategies and initiatives.
- Craft and update content within the framework of the existing design.
- Competitive Benefits Package: Medical, dental, and vision coverage.
- 401(k) Plan: Including a 4% employer match.
- Profit Sharing: Be part of our success.
- Work-Life Balance: Generous paid vacation and sick time, 8 paid holidays.
- Inclusive Culture: Open communication and easy access to leadership.
- Proven experience in managing eCommerce platforms and digital technology stacks.
- Strong technical skills, including ERP and API integration.
- Excellent problem-solving abilities and technical troubleshooting skills.
- Exceptional communication skills for explaining technical concepts to non-technical stakeholders.
- Strong organizational skills with the ability to manage multiple projects and meet tight deadlines.
- A focus on user experience (UX) and customer satisfaction.
- Experience in developing and executing promotional campaigns.
- Ability to analyze sales data and develop actionable strategies.
- Knowledge of inventory management and ERP system integration.
- Proficiency in tracking and analyzing key performance indicators (KPIs).
- Team player with a collaborative mindset.
- Attention to detail and ability to multitask effectively.
- Strong interpersonal skills to build relationships with customers and team members.
- Ability to adapt and thrive in a dynamic, fast-paced environment.
- A passion for business, teams, and people development.
- Excellent written and oral communication skills—clear, concise, and effective.
- Excellent customer service and people skills.
- Strong critical thinking skills a must.
- College degree in business or related field preferred.
