What are the responsibilities and job description for the Technical Support Specialist position at Koch Business Solutions, LP?
Your Job
Koch Global Services (KGS) Customer Service Organization is seeking a Technical Support Specialist to join our team! Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating. In this position, you will be responsible for providing a consumer-focused service related to software, printers, and other IT issues. You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions.
Our Team
The KGS Swarm team (Technical Support) is knowledge-centered and provides timely, consumer-focused support related to IT end user services for all Koch companies. We actively experiment in new and different ways to increase value and reduce costs by embracing and driving change. Starting and ending with knowledge, we partner with our consumers and help address tasks and resolve problems, reducing downtime and improving productivity. We are system thinkers, avoid tunnel vision, focus on the root cause, and make our complex environment easier to work with.
What You Will Do
* Diagnose & troubleshoot all IT related issues for Desktops, Laptops, and Mobiles onsite and through remote access
* Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility
* Troubleshooting issues related to hardware, network connectivity, printers, and software applications
* Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Handling new software standard exception requests
* Coordinating with service providers to solve other IT infrastructure issues
* Ensure compliance with all Koch policies & procedures in all related areas
* Troubleshooting for known errors and workarounds
* Provide guidance based on documented IT policy and procedures
* The administration of business specific applications
Who You Are (Basic Qualifications)
* 1-2 years of Help Desk Experience
* Experience in IT desk side support
* Experience in IT remote support
* Experience troubleshooting complex IT issues
* Experience deploying software
* Experience with MS operating systems and applications
* Excellent communication, documentation, collaboration, and organizational skills
What Will Put You Ahead
* Experience with Data Reporting/Data Analytics
* Experience with Service Now
* Experience with KCS methodology (Knowledge-Centered Service)
* Experience with SCCM or other software deployment tools
* Experience with troubleshooting Mac issues
* Experience with troubleshooting Android and iOS issues
* Experience deploying enterprise-wide IT solutions
* Experience with AV/Conference room support
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy [1] here.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our [2] business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click [3] here for additional information. (For Illinois E-Verify information click [4] here, [5] aqui, or [6] tu).
#LI-MS6
References
Visible links
1. https://jobs.kochcareers.com/pages/culture
2. https://www.kochind.com/about/business-philosophy
3. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
4. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right to Privacy in the Workplace_English.pdf
5. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right to Privacy in the Workplace_Spanish.pdf
6. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right to Privacy in the Workplace_Polish.pdf
Koch Global Services (KGS) Customer Service Organization is seeking a Technical Support Specialist to join our team! Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating. In this position, you will be responsible for providing a consumer-focused service related to software, printers, and other IT issues. You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions.
Our Team
The KGS Swarm team (Technical Support) is knowledge-centered and provides timely, consumer-focused support related to IT end user services for all Koch companies. We actively experiment in new and different ways to increase value and reduce costs by embracing and driving change. Starting and ending with knowledge, we partner with our consumers and help address tasks and resolve problems, reducing downtime and improving productivity. We are system thinkers, avoid tunnel vision, focus on the root cause, and make our complex environment easier to work with.
What You Will Do
* Diagnose & troubleshoot all IT related issues for Desktops, Laptops, and Mobiles onsite and through remote access
* Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility
* Troubleshooting issues related to hardware, network connectivity, printers, and software applications
* Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Handling new software standard exception requests
* Coordinating with service providers to solve other IT infrastructure issues
* Ensure compliance with all Koch policies & procedures in all related areas
* Troubleshooting for known errors and workarounds
* Provide guidance based on documented IT policy and procedures
* The administration of business specific applications
Who You Are (Basic Qualifications)
* 1-2 years of Help Desk Experience
* Experience in IT desk side support
* Experience in IT remote support
* Experience troubleshooting complex IT issues
* Experience deploying software
* Experience with MS operating systems and applications
* Excellent communication, documentation, collaboration, and organizational skills
What Will Put You Ahead
* Experience with Data Reporting/Data Analytics
* Experience with Service Now
* Experience with KCS methodology (Knowledge-Centered Service)
* Experience with SCCM or other software deployment tools
* Experience with troubleshooting Mac issues
* Experience with troubleshooting Android and iOS issues
* Experience deploying enterprise-wide IT solutions
* Experience with AV/Conference room support
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy [1] here.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our [2] business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click [3] here for additional information. (For Illinois E-Verify information click [4] here, [5] aqui, or [6] tu).
#LI-MS6
References
Visible links
1. https://jobs.kochcareers.com/pages/culture
2. https://www.kochind.com/about/business-philosophy
3. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
4. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right to Privacy in the Workplace_English.pdf
5. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right to Privacy in the Workplace_Spanish.pdf
6. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right to Privacy in the Workplace_Polish.pdf
