Customer Service Leader

Koch's Hardware is excited to grow our team! We have an opening for two full time Customer Service Leader.

As a member of our team, you will never have the same day twice, but your typical day will always include:

· Creating a welcoming experience by authentically greeting every customer every time.

· Making connections and building relationships with customers by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience and using those questions to assess, understand, and determine how to tailor your approach.

· Saying thank you after each interaction with customers.

· Ensuring product is stocked and available for a seamless customer experience.

· Providing product knowledge and advice in the plumbing, electrical, hardware and outdoor power equipment departments while providing support in all other areas of the store.

· Proactively maintaining departments, including promotional and pricing materials

· Accurately handling cash register operations, reconciliations, and deposits.

· Scanning, handling, and moving merchandise efficiently and safely, including frequently lifting or moving merchandise up to 30 pounds and occasionally lifting up to 50 pounds.

- Selling, delivering and installing major appliances such as refrigerators, ranges and laundry. This requires mechanical knowledge and the ability to lift using carts and assistance up to 250 pounds.

· Arriving on time for a flexible work schedule (e.g., evenings, rotating weekends, and holidays)

· Demonstrating a culture of ethical conduct, safety, and compliance.

We might be a great fit if you:

· Love working in a energetic, rewarding environment.

· Enjoy interacting with people.

· Want a job that varies each day.

· Want to work with a team (including supervisors) who give their all.

· Want to create solutions for our customers and other team members.

We provide great training, but our ideal candidates should come prepared with:

· Good communication skills, especially positive language and listening skills

· Welcoming and helpful attitude

· Attention to detail while multi-tasking

· Willingness to educate guests and sell products

· Learning and adapting to evolving technology

· Working independently and with a team

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Application Question(s):

• Are you available to work until 7 pm during the week and rotating weekends?
• What mechanical/handy skills do you have that would enable you to help with appliance and outdoor power equipment sales and installation?

Education:

• High school or equivalent (Preferred)

Work Location: One location