What are the responsibilities and job description for the IT Technician position at Kocher + Beck USA?
Description
We are seeking an IT Technician to join our team. The IT Technician will be responsible for maintaining and troubleshooting machine-related software and hardware issues, attending project meetings, and staying up to date with the latest software and technology developments. The ideal candidate will have a strong technical background and the ability to work independently and part of a team as necessary. The IT Technician will work primarily in a manufacturing environment working with machines and machine operators. With this role there is occasional travel to other company sites around the world.
Position Type Hours: This is a permanent full-time, salary position. Core schedule is Monday through Friday, from 8:00 am to 5:00 pm, 40 hours per week. This position may require, from time to time, working outside of regular business hours, including evenings and weekends, to accommodate system maintenance and upgrades. This role would also include some international travel possibly for onboarding and continuous training.
Requirements
• Install, configure, and maintain machine related hardware and software systems
• Troubleshoot and resolve machine related hardware and software issues
• Monitor and maintain computer systems
• Provide technical support for machine operators
• Participate in project meetings to provide technical insight and expertise
• Collaborate with other internal IT professionals to identify and implement best practices
• Provide technical responsibility for automation system design on upgrades and new control
system projects
• Perform analysis of processes and systems to propose viable solutions
• Monitor new technologies and identify opportunities for implementation of those
technologies where they may improve products and processes
• Provide training and support on equipment, systems, and best practices as needed
• Evaluate systems and processes by gathering feedback from operators and machines to
recommend changes that improve the reliability and performance of existing ones
• Program simple applications and systems
Required Skills:
• Advanced computer skills, including the ability to implement and monitor computer
programs
• Aptitude to understand IT concepts, programming languages, and operate machinery
• Maintaining and troubleshooting machine-related software and hardware issues
• Excellent project management skills
• Strong attention to detail to effectively troubleshoot and diagnose problems between
machines, computer programs, and production processes
• Possess strong initiative and ability to work independently as well as with others, when
needed
• Proven ability to communicate well in written and verbal communications to co-workers
• Soft skills including a positive attitude, flexibility, and conflict resolution
• The employee must be able to lift and/or move up to 50 pounds regularly
Minimum Requirements:
• 0-2 years experience with machine mechanics, computer control systems, and/or a related
discipline
• Has passport or could attain passport for international travel
• Passion for learning and exploring new ideas
