What are the responsibilities and job description for the Service Manager position at Kocourek Automotive?
Kocourek Automotive is currently seeking a Service Manager to join our fast paced, friendly and fun atmosphere. The successful candidates should already possess the five traits that cannot be taught; talent, attitude, drive, energy and character.
Responsibilities include but not limited to:
- Establish financial and operational objectives; prepare monthly forecasts.
- Evaluate performance of department operational and financial statistical tools.
- Administer and evaluate customer surveys and other follow-up programs.
- Hire and train all service department staff.
- Evaluate performance of employees based on job descriptions and department objectives.
Other responsibilities:
- Maintain a good relationship with vocational schools.
- Maintain good working relationship with factory representatives.
- Plan and coordinate service marketing activities.
- Control special tool and equipment inventory, maintenance and repair.
- Assist with diagnosis of difficult and unusual malfunctions.
- Monitor and follow up on parts orders.
REQUIREMENTS:
- Positive attitude
- High volume mentality
- CSI focused
- Required experience:
- Service Advisor, Dealership, Automotive Knowledge: 1 year
BENEFITS:
Kocourek offers an extensive benefit packet that includes: paid time off, medical, dental, long and short term disability, life insurance and a generous matching 401k plan.
Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.
