What are the responsibilities and job description for the Service Manager position at KODIAK Construction Recruiting & Staffing?
Service Manager
Summary
The Service Manager is responsible for leading and managing a team of service technicians, ensuring operational efficiency, safety compliance, and financial success. This role oversees the repair, retrofit, and replacement of environmental comfort systems while driving revenue growth and customer satisfaction. Additionally, the Service Manager is responsible for training and developing HVAC field technicians to enhance their technical skills and service capabilities.
Key Responsibilities:
Operational Leadership & Safety
- Ensure all service technicians adhere to company safety policies and industry regulations.
- Evaluate and implement safety measures to mitigate risks and promote a safe work environment.
- Oversee scheduling, organizing, and dispatching of HVAC field technicians, ensuring optimal efficiency.
- Work closely with the administrative team to achieve all performance metrics and business objectives.
- Monitor and manage manpower, tools, and vehicles to ensure effective resource utilization.
Financial & Business Management
- Accountable for the profit and loss performance of the assigned service team.
- Drive revenue growth across multiple business lines, including demand work, service agreement expansions, and service project opportunities.
- Maintain a minimum service agreement renewal rate of 92%.
- Achieve financial goals and performance targets across the service portfolio.
- Review service profitability reports monthly, identifying areas for improvement and implementing corrective measures.
Technical Support & Team Development
- Provide technical guidance and troubleshooting support to HVAC field technicians.
- Supervise and review technicians’ work, ensuring quality and compliance with company standards.
- Identify training needs and lead development initiatives for HVAC field technicians.
- Assist with hiring, onboarding, mentoring, and performance management of service team members.
Customer Relations & Service Excellence
- Act as the primary point of contact for customers, addressing inquiries, requests, and service needs.
- Ensure service orders are completed with the appropriate parts and materials for efficient job execution.
- Assist customers in making informed purchasing decisions by providing expert advice and solutions.
- Conduct on-site evaluations, anticipate potential challenges, and coordinate installation and repair processes.
- Identify, analyze, and quote equipment repairs at customer locations.
Qualifications & Skills
- Strong knowledge of HVAC products, systems, electronics, and building controls.
- Ability to analyze and interpret data to drive informed business decisions.
- Excellent written and verbal communication skills, including report writing and business correspondence.
- Technological proficiency, including company software and Microsoft Office applications (Excel, Word, Outlook).
- Strong leadership, problem-solving, and decision-making abilities.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Adaptability in handling emergencies while maintaining professionalism and urgency.
- Willingness to work occasional overtime, weekends, or travel as needed.
Education & Experience
- Required: Minimum of 5 years of HVAC service experience.
- Preferred: Bachelor’s degree in a relevant field; Associate degree or technical certification in Heating, Ventilation, and Air Conditioning (HVAC) is acceptable.
- Preferred: 1-3 years of supervisory or leadership experience in a service-related role.
