About Koeppel Auto Group

We are a family-owned and operated organization with over 500 employees. We value talent from within and seek out dedicated workers who can become our future leaders.

Our team provides training to qualified employees seeking certification in sales, service, or parts.

Each of our locations requires a diverse range of skills and experience levels.

BDC Representative Job Description

As a BDC Representative, you will be the first point of contact for our customers. This may involve online interactions, text messaging, phone calls, or email correspondence.

• Main Responsibilities:
• Answer all incoming calls and schedule appointments.
• Respond to internet inquiries to facilitate appointments at our dealership.
• Contact customers after their visit to gauge their experience.
• Help customers select vehicles and promote model options, features, and services via phone, email, text, or chat.
• Maintain accurate sales documentation in our CRM system.
• Stay up-to-date on all vehicles, accessories, financing options, and promotions.
• Attend staff meetings, trainings, and educational classes as required.
• Perform other duties as assigned.

Requirements

• Key Qualifications:
• A clear, articulate, and pleasant speaking voice.
• A self-starter with customer service and/or telephone contact experience.
• Dependability and punctuality, with a commitment to reporting to work every day on time.
• A friendly and upbeat demeanor, with a preference for talking on the phone and helping people find answers.
• The ability to address and answer customer requests via phone and email.
• Strong organizational skills and the ability to effectively multi-task.
• Excellent bilingual communication skills (writing and speaking).
• Excellent follow-up skills.
• A commitment to following the assigned work schedule, which may include evening and Saturday hours.
• Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others.
• A professional appearance and demeanor.
• An excellent attendance record and a commitment to being on time.
• Excellent telephone skills.
• Proficient computer and internet skills.
• Sales experience is a plus (any industry).

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.