What are the responsibilities and job description for the Operations Center Investigator position at Kohl's Stores?
Kohl's is IMMEDIATELY HIRING a full-time Operations Center Investigator to join our team! Be part of a team culture that values inclusion and belonging, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers.
Kohl’s associates receive great perks, such as:
- Medical, Dental, Vision Insurance (and more!)
- 401k and Flexible Spending Accounts
- Paid Time Off
- Parental Leave
- 15% associate discount, with pop ups to 35% during associate appreciation sales
Operations Center Investigator is a key member of the Kohl’s team, responsible for:
- Acting as primary contact for store and Loss Prevention teams as it relates to fraud activity and significant events
- Developing cases with local Law Enforcement to resolve Organized Retail Crime
- Researching fraudulent activity and advising partners on fraud patterns and behaviors
- Reviewing and dispositioning events which could negatively impact overall business, i.e. weather, fires, and other significant events
- Assessing shoplifting patterns and techniques to identify organized retail crime activity
- Answering calls from alarm monitoring center, and incoming store calls for suspected credit card fraud
- Independently identifying incidents of associate fraud and theft activity
Apply today!
Kohl’s is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $17.10 - $27.35 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $17 - $27
