Manager- Consumer Loan Operations

Manager- Consumer Loan Operations

Are you a driven leader passionate about optimizing processes and delivering exceptional service? We're looking for someone to lead our consumer loan operations team, ensuring accurate and timely loan underwriting, processing, and servicing. In this role, you'll work closely with lending sales teams and external partners to improve operational efficiency and create outstanding experiences for our members. If you're ready to lead, innovate, and make an impact, we want to hear from you!

Why You'll Love This Role:

• Drive Operational Excellence: Ensure the accuracy and timeliness of loan underwriting, processing, and servicing, while effectively resolving member issues to provide an exceptional experience. Additionally, foster collaboration with lending sales teams and external providers to improve efficiency and deliver outstanding service to members.
• Foster Collaboration: Partner with Consumer & HELOC lending sales teams, and external providers to enhance workflow efficiency, improve team synergy, and create exceptional experiences for members.
• Ensure Compliance & Accuracy: Oversee essential consumer lending functions, ensuring timely and accurate completion of all regulatory requirements, reports, and loan processing tasks. Additionally, act as a liaison between compliance, internal auditors, and external examiners.
• Lead & Develop: Mentor and guide a high-performing team, providing regular feedback and fostering a supportive environment for professional growth and success. Address and document performance issues promptly to ensure continuous improvement.
• Enhance Member Experience: Collaborate with cross-functional teams to address member concerns quickly, optimize loan services, and ensure every interaction exceeds expectations.
• Innovate & Improve: Continuously evaluate and recommend improvements to lending guidelines, procedures, and operational processes to drive efficiency, compliance, and member satisfaction, while identifying new opportunities for loan portfolio growth.

Why KCU is the Perfect Place for You:

Kohler Credit Union values your work-life harmony, offering flexible schedules and ample paid time off to help you balance both your professional and personal life. You'll also enjoy an extensive benefits package, including health, dental, and vision coverage, a solid 401(k) plan, pension, life insurance, tuition assistance, and more.

We're committed to your career growth and success. If you're passionate about advancing your career while making a meaningful impact at a community-driven, innovative financial institution, this is the perfect opportunity for you. At Kohler Credit Union, we foster a culture of continuous learning, collaboration, and forward-thinking, ensuring you have the resources and support you need to thrive.

Qualifications for the Manager - Consumer Loan Operations Role:

• Education: Bachelors Degree is required
• Experience: 4-6 years of experience in consumer lending is essential; 2-4 years of leadership experience is highly preferred.

What We Offer at KCU:

• Full Benefits Package: Includes Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and more!
• Career Development: Tuition reimbursement to support your ongoing professional growth.
• Work-Life Balance: Enjoy family-friendly hours and generous paid time off to maintain a healthy balance between work and life.

Is This Your Next Career Move?

This is your chance to play a key role in transforming the future of consumer loans while helping our members thrive. Apply today and become part of an organization that values growth, collaboration, and making a real difference in our community.