Café Coordinator, Kohler Hospitality

Work Mode: Onsite

Location: Kohler, WI

Opportunity

Do you have a passion for coffee, leadership and working in a fast-paced environment? Does the thought of providing guests with quality food and beverages in a café setting interest you? If so, then the Café Coordinator position is for you!

The Café Coordinator provides support to the restaurant management team through a variety of administrative and operational tasks and the supervision of front of the house café staff. Manage all guest requests, complaints and questions and ensure that all aspects are communicated to the appropriate leadership.

Specific Responsibilities Include:

• Assist management with daily administrative tasks to include but not limited to the curation of SOP’s, weekly schedule, documentation of sales, orders/requisitions, organization of FOH operations.
  
• Recruit new staff, train new staff and assist in the retention of current staff.
  
• Accurately process all new hire and employee change paperwork in a timely manner.
  
• Work with staff and management team to ensure proper cost controls, shrink and inventory levels.
  
• Manage and accurately account for inventory monthly.
  
• Understand the health benefits that fruits and vegetables provide.
  
• Greets guests with enthusiasm and presents them with the menu.
  
• Suggest food and beverages to the guest utilizing appropriate methods to upsell, to include the health benefits of supplements and superfood smoothie add ons.
  
• Take food and beverage orders from the guest and accurately enter into Point of sale (POS) system.
  
• Process payment transactions for internal and external guests in a timely manner.
  
• Communicate effectively to the guest and aid with questions.
  
• Coordinate with cafe staff to ensure smooth operations and guest satisfaction.
  
• Assist with food and beverage service per order.
  
• Observe guests and ensure their satisfaction with the food and service. Provide service recovery if necessary.
  
• Promptly respond to guests with any additional request or questions regarding menu or supplement offerings.
  
• Understands and can communicate products and services available at the resort.
  
• Assist with stocking, dry goods inventory levels and maintaining the restaurant par stock levels and side station.
  
• Ability to accurately curate a purchase order.
  
• Train café front of house staff consistently and intentionally utilizing two-week training SOP.
  
• Utilize all café SOP’s (and update when applicable) and follow opening and closing checklists consistently.
  
• Create and execute special projects and assignments to include but not limited to R&D of monthly drinks specials and monthly smoothie specials.
  
• Communicate effectively with other department managers within resort.
  
• Perform the responsibilities of Baristas as needed.
  
Complete all tasks as assigned by leadership.

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This is a Full Time position with shifts on Weekdays & Weekends varying between 5:00 am to 9:00 pm.

Skills/Requirements

• High school diploma or equivalent.
  
• Must be 18 years old.
  
• 3 years’ experience in restaurant.
  
• Supervisory experience preferred.
  
• Safe Serve Certified, as applicable.
  
• Sales or customer service experience in a specialty retail store desired

The hourly range for this position is $19.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.