Guest Services Coordinator, The American Club

Work Mode: Onsite

Location: Kohler, WI

Opportunity

Provide guests with information and services in a prompt, courteous manner that optimizes
guest satisfaction while contributing to the positive image and profitability of The American Club
or other Kohler hotel. Assist in the oversight and training of new Guest Services and Concierge
associates.

Specific responsibilities include:

• Make reservations for future or in-house guests for dining, spa, golf, wellness activities, River Wildlife outdoor activities, and transportation.
• Provide guests with daily hotel tours.
  
• Assist with guest check in/out as needed.
  
• Oversee bell stand, receiving telephone messages and taking appropriate action.
  
• Valet or retrieve guest’s vehicle if requested or give directions to parking areas for self-park.
  
• Plan and supervise organization and implementation of group luggage handling and/or storage (i.e. labeling and locking), and execute delivery.
  
• Supervise execution of group transports.
  
• Prepare and process Conference Services gratuity forms for luggage handling.
  
• Attend weekly Sales/Conference Services meetings, as needed.
  
• Attend pre-conference meetings on behalf of Guest Services, as needed.
  
• Oversee the resume binder to stay informed of any group needs for the Guest Service department (amenity, luggage pulls, transportation needs, bus arrivals/departures, etc.).Assist with coordinating security detail as needed for events and VIP guests.
  
• Oversee marquees for accurate and organized presentation of information.
  
• Maintain a working knowledge of all resort properties and onsite facilities including hours
  of operation, as well as daily activities and area attractions. Also have a detailed
  knowledge of the history of Kohler and the assigned hotel.
  
• Provide guests with information on hotel facilities and history.
  
• Provide directions and maps, including walking trails, city map, or state maps. Also
  provide guest with weather or road conditions.
  
• Supervise amenity order taking and delivery scheduling
  
• Supervise and implement group amenities.
  
• Inform other shifts of daily activities through the use of the concierge logbook or notes.
  
• Assist with training and onboarding for new associates in Guest Services
• Provide ongoing recommendations to leadership for process improvements, process enhancements, and updates on local attractions and competition.
• Assist with scheduling and ensuring appropriate coverage

This is a full-time position working weekdays and weekends, with shifts between 6:00 am and 9:00 pm.

Skills/Requirements

• Valid Drivers License
  
• High school diploma or equivalent.
  
• Must be willing to work holidays, nights and weekends.
  
• Demonstrated knowledge of local areas strongly preferred.
  
• Must be able to communicate written and verbally in English.
  
• Guest/customer service experience is a plus.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $21.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.