What are the responsibilities and job description for the Remote Operations Center Investigator position at KOHLS?
Primary contact for store teams and Loss Prevention teams as it relates to fraud activity and significant events. You will be responsible for but not limited to providing support to field loss prevention associates along with other store teams, developing cases with local Law Enforcement to resolve Organized Retail Crime, answering incoming associate calls to assist with shoplifting apprehensions or significant event, researching fraudulent activity, advising partners on fraud patterns and behaviors, and analyzing data and summarizing results.
ACCOUNTABILITIES
Assist stores, both Loss Prevention and Store Management, with CCTV surveillance and apprehension of suspected shoplifters
Review and disposition events which could negatively impact overall business, i.e. weather, fires, and other significant events
Subject matter expert surrounding shoplifter behaviors and Kohl’s apprehension guidelines
Guide store associates in proper actions regarding potential fraud or loss
Independently identify incidents of associate fraud and theft activity thru data analyst and other investigative sources
Answer calls from alarm monitoring center and making appropriate decisions on alarm disposition
Handling incoming store calls for suspected credit card fraud
Making follow up calls to potential credit card fraud victims
Assess shoplifting patterns and techniques to identify organized retail crime activity
Work closing with a multitude of law enforcement agencies
Active monitoring of at risk store locations
Develop and follow up on BOLO alerts
Provide updated information related to store closings
Communicate effectively verbally and written with leadership and store teams
QUALIFICATIONS
REQUIRED:
High School diploma or equivalent
Assertive and persuasive
Extreme multi tasker
Attention to detail
Quick decision maker
PREFERRED:
Experience in shoplifting apprehensions, fraud investigations and retail store operations
Working knowledge of Microsoft and Google applications
Ability to analyze data and summarize results
Prior retail loss Prevention experience
SPECIAL REQUIREMENTS
Ability to work a flexible schedule to include nights and weekends as needed
